Human Resources Manager

Job Details
Job Location:    CCO CHESTER PROJ - Chester, VA
Position Type:    Full Time
Salary Range:    Undisclosed
Travel Percentage:    Negligible
Job Category:    Human Resources

Description

TDB Communications is seeking a Human Resources Manager who serves as a strategic business partner responsible for leading all human resources functions within a fast-paced contact center environment. This role oversees HR operations, employee relations, and compliance while supporting a high-volume workforce that delivers critical services to clients and communities.

Compensation: $80,000–$90,000 (based on experience and qualifications)

Key Responsibilities

Team Leadership & Development

• Lead, mentor, and develop a team of HR Business Partners, providing guidance on complex employee situations and strategic initiatives
• Build HR team capability through coaching, performance management, and professional development
• Foster a culture of accountability, collaboration, and continuous improvement within the HR function

Strategic Workforce Planning

• Partner with contact center leadership to forecast staffing needs and develop recruitment strategies
• Support workforce scaling initiatives, managing growth from baseline operations through surge periods
• Develop retention strategies to reduce attrition and improve employee engagement

Employee Relations & Compliance

• Serve as primary point of contact for complex employee relations issues, investigations, and conflict resolution
• Ensure compliance with federal and state employment laws including FMLA, ADA, FLSA, EEO, and other regulations
• Conduct workplace investigations with thoroughness, confidentiality, and fairness
• Manage disciplinary processes and provide guidance on corrective action and terminations
• Maintain up-to-date knowledge of employment law changes and implement policy updates accordingly

Performance Management

• Partner with managers to address performance issues and support employee improvement plans
• Facilitate performance review processes and calibration sessions
• Track performance metrics and provide actionable insights to leadership

Talent Acquisition & Onboarding

• Collaborate with recruiting teams to attract, assess, and hire qualified contact center talent
• Develop and refine onboarding programs that accelerate new hire productivity and engagement
• Support hiring initiatives during peak recruitment periods
• Build relationships with local talent pipelines and community organizations

Training & Development

• Identify training needs and partner with Learning & Development teams to deliver impactful programs
• Support leadership development initiatives for supervisors and managers
• Create career pathing opportunities that promote internal mobility and growth

HR Operations & Systems

• Oversee HRIS administration and ensure data accuracy (Paycom experience preferred)
• Manage HR transactions including leaves of absence, accommodations, and status changes
• Ensure HR documentation and recordkeeping meets legal and organizational standards

Culture & Engagement

• Lead employee engagement efforts, including surveys, focus groups, and action planning
• Support recognition programs that celebrate employee contributions

Compensation & Benefits Administration

• Support benefits enrollment, communication, and issue resolution
• Ensure pay equity and compliance with wage and hour regulations

Qualifications

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field
• 3–5 years of progressive HR experience with increasing responsibility
• 2+ years of people management experience, preferably leading HR professionals
• Demonstrated expertise in employee relations, investigations, and conflict resolution
• Strong knowledge of federal and state employment laws and compliance requirements
• Experience with HRIS platforms and Microsoft Office Suite
• Excellent interpersonal, communication, and presentation skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong analytical skills with ability to interpret data and make strategic recommendations

Preferred Qualifications

• HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR)
• Contact center or high-volume customer service environment experience
• Experience managing HR functions through periods of rapid growth or organizational change

Work Environment

• Office-based position located in Chester, VA
• Standard business hours with flexibility required during peak operational periods including even and weekends
• Multi-shift environment requiring HR coverage across various operational schedules

What We Offer

• Competitive salary and comprehensive benefits package
• Professional development and career advancement opportunities
• Collaborative and mission-driven work culture
• Opportunity to make meaningful impact supporting critical services
• Stable organization with 20+ years of growth and federal partnerships

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