Enterprise Operations Center

7 days ago

Washington, Washington, D.C., United States SAIC Full time

This position is in Washington, DC at the Department of Transportation (DOT) Headquarters' Building.  The EOC operates 24 hours per day, 7 days per week including all Federal Holidays and will utilize appropriate monitoring tools and follow standard incident management processes. Event & Availability Monitoring:  Respond to events and e-mails from automated tools and outside groups (AT&T), direct checks of critical systems. Provide proactive and scheduled console monitoring of infrastructure and systems in near real time (e.g., hardware, and network), respond to messages, and take corrective action as defined.

  • Performs day-to-day activities required to monitor systems for events or alerts.  
  • Coordinates and manages the resolutions of events and alerts.  
  • Monitors and identifies problem areas and coordinates resolutions.  
  • Applies fundamental concepts, processes, practices, and procedures on technical assignments.

Schedule Example: 

  • Saturday and Sunday 7AM – 7PM 
  • Monday and Tuesday 7AM-4PM.
  • Monday – Friday 7AM – 4PM
  • Monday – Friday 4PM – 11PM
     

Top Qualifications, Skills, Experience or Certifications:  
1.    Early analysis; contact POCs for confirmation of event.  
2.    Troubleshoot affected CI – ping, log into router/switch to check logs and interface status 
3.    Escalate – Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets.  Open and manage tickets with outside vendors, e.g., AT&T 
4.    Communicate – Generate correspondence required for incident management, to include notifications and follow up with modal POCs regarding cyber incidents, service degradations, outages, daily operational status reports, and COE Morning summary report.  
5.    Critical Incidents –initiates the Critical Incident Management process and anchors the Incident Response Bridge process.  Takes notes from bridge call to update Outage communications.  Contacts the necessary team members to join bridges.
6.    As required, document the Root Cause Analysis (RCA) for the incident, gather and process the required information, and assign a sequential RCA number to the new document.  Identify what RCA information can be moved to the knowledge management repository.
7.    Act as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (i.e., Hands-on at Data Center, escort un-badged personnel in Data Center). 
8.    Knowledge Management and Documentation – maintain POC and site information for remote sites, create and update SOPs for IMC processes.
9.    Generate and distribute daily and weekly reports 
 

Required Experience and Education: 

  • Must have a minimum of 4 years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.
  • Must have ITIL Foundations

  • Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust
     

    Preferred Skills and Qualifications: 

  • Familiarity with Service Now
  • Familiarity with OBM
  • COMPTIA Security + CE

TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relevant certification.

  • Junior Enterprise Operations Center Specialist

    3 days ago

    Washington, Washington, D.C., United States ALTA IT Services, LLC Full time

    Junior Enterprise Operations Center Specialist100% ONSITE New Jersey Ave Washington DC days per week)Start Date- 1/19/2026Per Federal contract U.S. Citizenship or Greencard RequiredMust be able to pass enhanced background screen (criminal, financial, drug) for Public Trust clearanceW-2 ONLY $32.19/hr (or $64K with benefits)Job Summary :This position is in...

  • Enterprise Architect: Senior

    3 days ago

    Washington, Washington, D.C., United States SiloSmashers Full time

    Enterprise Architect: SeniorLeads the development and integration of enterprise architecture strategies across business, application, data, technology, and security domains. Establishes long-term enterprise architecture roadmaps to drive modernization, digital transformation, and investment planning. Contributes to governance frameworks by defining reference...

  • Enterprise Architect: Senior

    3 days ago

    Washington, Washington, D.C., United States SiloSmashers, Inc. Full time

    Leads the development and integration of enterprise architecture strategies across business, application, data, technology, and security domains. Establishes long-term enterprise architecture roadmaps to drive modernization, digital transformation, and investment planning. Contributes to governance frameworks by defining reference architectures, standards,...

  • Architecture Enterprise

    3 days ago

    Washington, Washington, D.C., United States Peraton Full time

    About PeratonPeraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our...

  • Management Trainee

    6 days ago

    Washington, Washington, D.C., United States Enterprise Holdings Full time

    OverviewStart your career with Enterprise Mobility We're hiring immediately for our respected Management Training Program.Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that's full of opportunities....

  • Enterprise Architect

    2 weeks ago

    Washington, Washington, D.C., United States Planet Technologies Full time

    Planet Technologies, the Nation's leading Microsoft services provider to the public sector, is looking for a highly motivated individual to join our growing team as anEnterpriseArchitect.In this role, you will be supporting impactful projects that make a difference for our country.Key DutiesIdentifies design gaps and recommends changes/enhancements.Leads...

  • Enterprise Directory Solutions Architect

    6 days ago

    Washington, Washington, D.C., United States General Dynamics Information Technology Full time

    Type of Requisition:PipelineClearance Level Must Currently Possess:Top SecretClearance Level Must Be Able to Obtain:Top Secret/SCIPublic Trust/Other Required:NoneJob Family:IT Infrastructure and OperationsJob Qualifications:Skills:Active Directory (AD), Azure Active Directory (AD), Systems Design, Systems EngineeringCertifications:NoneExperience:10 + years...

  • Security Operations Center Analyst, Senior Advisor

    20 hours ago

    Washington, Washington, D.C., United States Peraton Full time

    ResponsibilitiesJoin Peraton in advancing the safety, efficiency, and modernization of the National Airspace System (NAS) through the FAA's Brand New Air Traffic Control System (BNATCS) contract. As a trusted partner to the Federal Aviation Administration, Peraton helps deliver the systems and services that keep our nation's skies safe and connected.We're...

  • Enterprise Account Director

    2 hours ago

    Washington, Washington, D.C., United States State Affairs Full time

    State Affairs is the nation's leading news and policy intelligence platform focused on state governments. We combine nonpartisan coverage of Statehouses across the country alongside state government data and AI-native tools into a singular platform. We inform and empower decision makers, policy professionals and citizens through our award-winning journalism...

  • Automotive Detailer

    19 hours ago

    Washington, Washington, D.C., United States Enterprise Holdings Full time

    OverviewEnterprise Mobility is seeking responsible, dedicated people to join our team as full time Automotive Detailers. This position pays $15 / hour and will be located at the Columbia Regional Airport S Airport Dr, Columbia, MO 65201.We offer a robust Benefits Package including, but not limited to:Paid time off Consistent full time 40 hour per week...