On-Call IT Support Field Engineer
7 days ago
Core responsibilities
- On-site troubleshooting for desktops/laptops, printers, POS, network drops, Wi-Fi, cameras, phones, etc.
- Diagnose and resolve hardware/software issues quickly.
- Basic network support: routers/switches/APs, cabling, patch panels, IP basics, VLAN awareness.
- Install/configure new equipment (PCs, kiosks, tablets, APs, phones).
- Ticketing: document the issue, steps taken, resolution, and follow-ups.
- User support: patient, clear communication with non-technical staff.
- Escalate appropriately when something is beyond field scope.
Required skills
- 2–5 years hands-on IT support (field or internal helpdesk with onsite work).
- Windows 10/11 + basic Mac support if you have Macs.
- Microsoft 365/Google Workspace basics (accounts, email, MFA).
- Networking fundamentals (DHCP, DNS, ping/traceroute, IP conflicts).
- Hardware repair/replace (RAM, drives, imaging PCs).
- Familiar with remote tools (RDP, TeamViewer, AnyDesk, Intune, etc.).
- Strong documentation habits.
Logistics / traits
- Reliable vehicle + valid license (field role). Or able to get places by subway or bus.
- Can lift/handle equipment (typical 30–50 lbs).
- Flexible schedule for emergencies or after-hours cutovers (if needed).
- Professional appearance + customer-service mindset.
- Background check ok (if you need it).
Certifications (optional but good)
- CompTIA A+, Network+, Security+
- Microsoft certs / Cisco CCNA (nice-to-have
Job Types: Part-time, Contract
Pay: $ $30.00 per hour
Work Location: On the road
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