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Computer Support Specialist

2 weeks ago

De Pere, Wisconsin, United States Unity Hospice Full time $60,000 - $80,000 per year

Computer Support Specialist

At Unity Hospice, we are dedicated to honoring life by bringing peace of mind and comfort when it matters most. With over 46 years of compassionate care, we take pride in the supportive and collaborative environment we provide for our team members. By joining Unity, you will become part of a dedicated team of professionals who share our core values of Excellence, Collaboration, Integrity, Compassion, and Accountability. Together, we make a meaningful difference in the lives of our patients and their families.   

The Computer Support Specialist is responsible for providing timely and quality IT Help Desk support for all Unity employees using hardware/software technology and user training. This position will provide management and support for all devices connected to Unity's network and other peripherals, including setup, software integrations, device management, troubleshooting, and any user training required.

Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m. Includes an on-call rotation for one full week every three weeks (Monday at 4:30 p.m. through the following Monday at 8:00 a.m.) and rotating holiday coverage shared among two IT team members (approximately two holidays per year). 

Knowledge, Skills, and Abilities:

  • Highly motivated and organized with a strong attention to detail and analytical skills to help solve problems.
  • A strong aptitude to learn and retain new technology information.
  • Strong organizational skills
  • Ability to effectively manage priorities, multiple tasks and meet deadlines
  • Effective communication skills, oral and written, including customer service skills, phone skills, and report writing.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to maintain confidentiality and discretion in business relationships and exercise sound business judgment. 
  • Ability to keep up to date with policies, practices, and regulations.
  • Ability to prioritize and handle multiple tasks and capable of dealing with deadline pressures.
  • Comply with all applicable local, state, and federal laws and regulations as well as policies and procedures of Unity.
  • Satisfy mandatory training requirements regarding local, state, and federal regulations and/or Unity's policies and procedures.
  • Perform other job-related duties as assigned. 
  • Ability to adjust to frequently changing demands.

Essential Job Duties and Responsibilities: 

  • Primary IT Help Desk contact in handling staff technology requests through calls, emails, and in-person drop-ins at our main office. Escalates requests as appropriate to other IT team members and ensures staff have a positive experience with IT support.
  • Partners with other IT team members to provide on-call evening and weekend technology support in a 3-employee rotation.
  • Utilizes remote connection technology for assisting in troubleshooting staff computer issues in an efficient manner.
  • Compiles, analyzes, and develops recommendations based upon IT Help Desk trends for better and more efficient employee support.
  • Shares responsibility with Computer Systems Analyst for new employee orientation training, device setup, and provide training materials to improve employee knowledge and retention.
  • Oversees support for all printers and multifunction copier devices.
  • Accountable for managing accurate asset inventory for all hardware devices and software applications, managing employee/device changes and provide HIPAA compliant asset disposal and tracking.
  • Assists IT team in managing our in-house telephone system, call routing, management, and devices.
  • Utilizes the Unity Mobile Device Manager (Microsoft InTune) for device management and software application delivery for all hardware devices (mobile phones, tablets, laptops, etc.).
  • Coordinates and partners with IT team to implement annual device/system upgrades and software application updates.
  • Provides support with our Remote Worker tools and technology for maximum employee efficiency which includes Microsoft Teams, Zoom, and other remote video technology, audio conferencing, or other technology, as needed.
  • Provides other Unity facility technology device/software support that includes Audio/Visual support for corporate meetings, outside events, and AV/communication systems for Meng Residence staff and patients/families.
  • Investigates and learns new technology and offers ideas to IT team on how it could potentially benefit Unity employees and our internal processes.
  • Shares in providing 24-hour, seven day-a-week coverage

Why Unity? Unity is dedicated to supporting your well-being, growth, and success with a range of valuable benefits

Health: We provide comprehensive health benefits, including medical, dental, and vision insurance, Health Savings Accounts, and flexible spending options for medical and dependent care. On-site health risk assessments and flu shots are also available to keep you and your family well.

Life: Unity values work-life balance, offering paid time off, extended illness and injury bank, bereavement leave, an Employee Assistance Program, and fitness membership reimbursement to support your personal needs and interests outside of work.

Security: For your financial peace of mind, Unity offers a 403(b) retirement savings plan, group life insurance, voluntary life insurance, as well as accident, critical illness, and disability insurance options.

Compensation: We reward your skills and commitment with competitive pay, overtime opportunities for hourly roles, and mileage reimbursement.

Career: Grow with Unity through internal and external learning opportunities, education assistance, and leadership development programs designed to support your professional journey.

All new employees are eligible for benefits on the first of the month following their date of hire. 

For a full list of benefits:

Choose Unity as the place to grow your career, make a meaningful impact, and be valued every step of the way. Apply today to join a team that invests in you, both personally and professionally. 

Requirements

  1. Associate degree in Information Technology with a focus on computer support and networking; bachelor's degree preferred
  2. Minimum 1 year of experience (on-the-job or education) providing technology hardware and software support
  3. Experience with Microsoft Office 365 Suite, Microsoft Windows client operating system, mobile devices, and management (Apple and Android).
  4. Basic knowledge of Epic Electronic Health Record system is desirable.