Dealership Management Systems Analyst

Job Description:
Make a difference
HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

*Job Description:*
We are seeking a Dealer Advisor and Systems Analyst to join our ARO Parts & Service team. This role is uniquely positioned at the intersection of business operations and information technology, supporting dealers who utilize our Retail Inventory Management (RIM) applications. The successful candidate will combine strong communication and analytical skills with a solid technical foundation to ensure smooth operation of dealer parts replenishment and integration processes.

*Key Responsibilities:*

• Serve as a primary point of contact for dealership personnel regarding our Retail Inventory Management (RIM) applications.
• Support dealers in understanding and optimizing automated parts replenishment processes based on sales demand and inventory parameters.
• Monitor and troubleshoot daily data transmissions from dealership DMS (Dealer Management Systems) to corporate systems.
• Review, interpret, and validate inbound and outbound data files, including sales, inventory, and order data.
• Utilize SQL queries to investigate data issues and verify system accuracy.
• Work within Unix environments to access, review, and troubleshoot dealer data files as needed.
• Use MQ file transmission tools to ensure successful data flow between dealer systems and corporate servers.
• Collaborate with IT, field personnel, and third-party DMS providers to resolve system or communication issues.
• Identify trends or recurring issues and recommend process or system improvements.
• Provide user education and guidance on system functionality and data best practices.

*Requirements:*

• Bachelor's degree in Business, Information Technology, Computer Science, or related field — or equivalent experience.
• 3+ years of experience in dealership operations, automotive parts management, or related corporate support role.
• Proficiency in SQL for querying and troubleshooting data.
• Experience navigating and reviewing files within a Unix environment.
• Working knowledge of MQ or similar message/file transmission systems.
• Strong analytical, problem-solving, and communication skills.
• Ability to interpret and troubleshoot data files and transmission logs in a complex systems environment.
• Proven ability to bridge business and technical teams effectively.

*Preferred:*

• Experience with dealership management systems (Reynolds & Reynolds, CDK, Dealertrack, etc.).
• Familiarity with automotive parts replenishment or inventory control systems (RIM, D2DLink, etc.).
• Background in IT systems support, data integration, or business systems analysis.
• Understanding of EDI, flat file processing, or API data exchange.

*Additional Information / Must Have's:*

• Strong fundamentals with databases, SQL, data mining, and basic programming background
• Ability to communicate clearly between Business teams, Technical teams, and Dealers (role is a mix of IT, business, and customer facing)
• Understanding of Parts management. Includes parts inventory, sales, and stocking policy experience (automotive preferred)

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.