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Business Operations Manager

2 weeks ago

Santa Monica, California, United States Tixr Full time

About Tixr
Tixr's on a mission to transform the ticket buying experience with a modern approach to a legacy business. Born from a fan-focused frame of mind, we empower large-scale events, music venues, and sports properties with modern, innovative solutions to their highly-complex ticketing and e-commerce needs. Our unified commerce platform is built for big, supporting all types of events, from festivals to global arena tours, and an almost limitless suite of commerce offerings beyond admission tickets.

*The Role
We're looking for a
Business Operations Manager*
to join our Operations team and help drive high-impact projects that scale the business. This role is ideal for a sharp, adaptive operator who thrives in fast-paced environments, connects dots across teams, and can turn strategy into execution.

You'll lead cross-functional initiatives that improve systems, workflows, and company-wide efficiency. In this highly visible role, you'll work across departments to ensure clarity, alignment, and progress on the company's most critical initiatives.

What You'll Do

  • Lead strategic, cross-functional operational projects from concept to completion
  • Conduct market research, competitive analysis, and business case development to inform growth decisions
  • Build financial models and perform ROI analysis to support strategic initiatives and resource allocation
  • Identify inefficiencies and design scalable systems that improve collaboration, transparency, and execution
  • Partner with teams across Sales, Product, Client Success, and Finance to operationalize new initiatives and improve day-to-day performance
  • Create and maintain operational metrics, dashboards, and KPI frameworks to track business performance
  • Implement and manage AI-driven tools and automation workflows that increase leverage and reduce manual work
  • Drive documentation, communication, and accountability for key company priorities
  • Support leadership with data-driven insights, executive reporting, and stakeholder management to inform faster and more confident decision-making

Requirements

  • Bachelor's degree in Business, Engineering, Economics, or related quantitative field; MBA preferred
  • 3–5 years of experience in business operations, management consulting, investment banking, corporate strategy, or similar strategic project management role
  • Experience at high-growth tech companies or startups strongly preferred

Who You Are

  • A systems-minded operator who can see both the details and the bigger picture
  • Brings a design thinking mindset — curious, empathetic, and creative in solving operational challenges with simplicity and impact
  • Analytical and data-driven with advanced Excel/Google Sheets modeling
  • Experienced with business intelligence tools (Tableau, Looker, Power BI) and familiar with CRM systems
  • Skilled in financial analysis, business case development, and understanding unit economics
  • Excellent communication and presentation skills, with experience presenting to executive stakeholders
  • Emotionally intelligent, grounded, and collaborative — you build trust quickly across functions
  • Highly organized with a bias for action and an instinct for clarity amid complexity
  • Comfortable using or experimenting with AI tools and automation platforms (ChatGPT, Notion AI, HubSpot, etc.)
  • Experience with process improvement methodologies (Lean, Six Sigma) or OKR frameworks a plus
  • Energized by creativity, adaptability, and building in motion

*The Perks*

  • Salary Range: $90,000—$110,000 + Bonus + Equity
  • Paid Health Benefits ($0 Premiums)
  • Dental, Vision, Life plans
  • Open Vacation
  • 401k (50% match up to 3%)
  • Paid Equipment
  • Education Stipend
  • Paid Holidays & Birthdays Off
  • Parental Leave
  • Team Offsites / Events
  • Ticket hookups

Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California-born and bred company that's still founder-owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK. We exclusively power 500 of the most respected live entertainment brands in 40 countries, including Wynn Nightlife, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Luke Bryan's Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, among many others.