Human Resources Manager

A Smarter Career Choice

Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We're looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you'll find a place where your voice matters. You'll find a team that works hard and has fun. And, if you're like us, you'll know you made a Smarter career choice.

***This is an on-site role based in Jacksonville, FL.***

Position Summary

The Manager, Human Resources, is a proven people leader who is energetic, service-oriented, and experienced in managing an HR team in a fast-growing environment. This role leads a team of HR Generalists and our Senior Administrative Specialist, delivering high-quality day-to-day support for employees and managers, overseeing end-to-end recruiting, and handling frontline employee relations.

This role reports to the Sr. Director, Human Resources, and works cross-functionally to drive continuous improvement of HR systems, policies, and programs. The Manager, Human Resources, develops clear playbooks and service standards, and partners across the business to enhance the employee experience, foster engagement, and maintain a supportive, fun, and inclusive environment.

What You'll Do:

• Lead, coach, and develop the HR team with clear goals, service standards, and quality reviews
• Serve as a consultative partner for managers and supervisors, advising on performance, feedback, job changes, and policy application
• Own full‑cycle recruiting, from intake and structured interviews to offers and onboarding handoffs
• Triage and resolve employee relations matters, partnering with the Sr. Director, Human Resources and Legal on sensitive investigations and outcomes
• Partner closely with HR Operations on onboarding/offboarding handoffs, payroll, benefits, and data integrity
• Draft, update, and communicate HR policies and guidelines in partnership with Sr. Director, Human Resources and Legal
• Support change management and internal communications for people programs with clear manager toolkits and timelines
• Build manager toolkits and training to drive consistent practices
• Lead cross-functional HR projects from scoping through implementation, with clear timelines, owners, and KPIs
• Drive continuous improvement of HR systems and programs, including ATS configuration, performance cycles, engagement initiatives, and manager self‑service
• Analyze HR data to identify trends and inform program or policy changes, reporting insights and recommendations to leadership
• Lead employee engagement programs, including surveys, listening channels, results analysis, and action planning with leaders to improve experience and retention
• Set clear service SLAs for HR requests with regular quality audits and feedback loops
• Establish case‑management rhythms, workload balancing, and escalation paths for timely support
• Oversee office administration and manage/develop the Senior Administrative Specialist, setting priorities, service standards, and growth plans
• Other duties as assigned

What You'll Bring:

• 6+ years of progressive HR experience, including 2+ years leading HR Generalists
• Exemplary leadership skills, including coaching, delegation, and accountability
• High empathy, active listening, and inclusive communication skills
• Demonstrated success in managing employee relations matters and coaching managers on performance and documentation
• Sound decision-making and the ability to influence successful outcomes
• Demonstrated thought leadership and cross-functional influence
• Strong recruiting experience with structured selection and consistent, fair processes
• Working knowledge of HR systems (preferably Rippling) and workflows, with a builder's mindset for optimizing and documenting processes
• Clear, calm communication and sound judgment with sensitive information
• Familiarity with employment law and compliant practices in a multi-state environment
• Excellent presentation and interpersonal skills, with the ability to tailor messages to diverse audiences and build trust across teams
• Experience supporting a multi-state workforce across hourly and salaried populations
• Comfortable operating in ambiguity with strong prioritization in a fast-growing environment
• Ability to translate complex policies into clear, practical guidance
• Demonstrated experience in process improvement with measurable outcomes
• Strong analytical skills with clear, actionable insights
• Highly detail-oriented with a strong ability to produce high-quality work and spot data errors and inconsistencies
• Proficiency with Microsoft Office, including strong Excel skills

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.