Assistant Property Manager

Summary:

The assistant property manager is to assist the property manager in effectively managing the assigned community. In the property manager's absence, the assistant manager will assume all responsibilities associated with accomplishing community objectives as set forth by the property manager, regional property manager and the property owner.

Essential Duties and Responsibilities: include the following but are not limited to:

Leasing

• Greet prospects
• Assist prospective applicants with application process as needed
• Ensure follow-up with all resident prospects and applicants in a timely manner
• Train all leasing team members as needed
• Ensure leasing team and office are ready to open on time
• Distribute all company and community-issued notices timely
• Ensure homes are ready to move-in on agreed upon date
• Execute lease renewals and follow up on lease renewal offers
• Secure resident signature(s) on appropriate paperwork prior to move in, and orient new residents to the community
• Assume property managers duties/authority in absence of immediate supervisor in accordance with company guidelines
• Represent the company in a professional manner at all times.

Resident Retention

• Receive all telephone calls and in person visits
• Listen to resident requests, concerns, and comments
• Timely and accurately submit maintenance service requests and inform maintenance of the request
• Ensure all maintenance requests are completed satisfactorily by following up with the resident within 24 hours. Close all completed request in One Site
• Maintain open communication with ALL team members
• Contribute to cleanliness and curb appeal of the community daily
• Assist in planning resident functions as directed by the property manager
• Enforce all company and community policies

Administrative

• Know how to effectively operate computers and the company software
• Understand the lease and credit report application processes
• Accept rental payments and post rents timely and accurately. Make daily bank deposits accurately.
• Comply with all Federal, state, and company policies, procedures, and regulations
• Ensure that all proper and legal documents are received, current, accurately verified and entered in the computer
• Assist in lease transactions

Supervisor Responsibilities

This job has no supervisory responsibilities

Education/Experience

Position prefers a minimum two (2) years of experience in residential property management

Requirements

Language Skills

Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mastery of the English language is a requirement.

Mathematical Skills

Able to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals.

Reasoning Ability

Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Able to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Must have basic computer knowledge and the ability to learn quickly.

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for extended periods of time; use their fingers, hands, or feet. The employee must be able to talk and hear. The employee is required to stand; and move within the office setting and property (walk or other means such as a wheelchair); reach with hands, arms, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described herein are representative of those that an employee encounters while performing the essentials of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level is a typical office environment. The employee must be able to work cooperatively with co-workers, residents, clients, prospective clients, and the public. The employee must be able to work in a team environment. The employee must be able to use his/her own initiative to begin and finish work assignments without prompting for the supervisor/management.

A valid NC driver's license is required.