Child Support Assistant

The Portage County Health & Human Services department has a full-time, 40 hours per week, Child Support Assistant position opening.

2025 starting pay is $21.36 / hr

 

Summary of position: 

Under the Supervision of the Child Support Supervisor, this position is responsible to interpret and then enter financial and non-financial court orders, reconcile maintenance and child support payments and arrears, and process all adjustments for IV-D and Non IV-D accounts.  Research and distribute suspense funds daily.  Produce and work reports as needed for collection and adjustment processing.  Handle all financial inquiries by phone, in person or by correspondence.

What are the primary job responsibilities?

• Interprets and enters into the state-wide KIDS computer system financial and non-financial court orders for new and modified court orders and makes any necessary debt adjustments.
• Enter other state's order in KIDS Information Data System (KIDS) for pass-through.
• Based on court orders, financial records and case assessment, adjusts financial records or, as appropriate, faxes adjustment requests to Wisconsin Support Collections Trust Fund or Bureau of Child Support.
• Enter aggregate orders in Foster Care and Kinship Care cases in a timely manner.
• Investigates and manually allocates funds held in the KIDS system based on state and federal hierarchy guidelines per the Suspense report daily.
• Prepares certifications of arrears and payment histories for case participants, court officials, lending institutions, public housing, financial aids, Social Security Administration, other states, etc.
• Transfers all funds received locally to WI SCTF with appropriate payment coupons for disbursement.
• Links participant/employer information in KIDS and produces & processes Income Withholding Notices, for collection of child support within 48 work hours.
• Process letters to parents of 18 year olds regarding high school emancipation status to determine end date of child support obligation.
• Reconciles percentage expressed orders and performs audits of financial records at the direction of the assigned case Specialist or Attorney in a timely manner.
• Prepare necessary paperwork and testify at court hearings when subpoenaed or other wise requested by agency legal counsel.
• When all debts determined satisfied in a case, refer for closure if appropriate.
• Identifies, corrects and updates various interface demographic information between KIDS, CARES, eWisacwis, etc. and updates the KIDS system with data codes to allow proper distribution of child support.

What are the minimum job qualifications?

 

• High school diploma or equivalent.
• A minimum of two (2) years of bookkeeping work experience and/or technical college training in bookkeeping, accounting and related field. OR,
• Two (2) years experience in a Child Support department with knowledge of the KIDS Information Data System (KIDS) and one (1) year bookkeeping experience.

Portage County offers a GREAT benefit package, which includes the following;

 

• Vacation - available on day one
• Health insurance- your choice of two health plans- (Health Savings Account associated with a High Deductible Health Plan with a County contribution or a PPO Co-pay plan)
• Wellness incentive plan offered with health insurance enrollment Earn up to $600 per year
• Flexible spending account
• Dental insurance
• State of Wisconsin Retirement Plan - County contribution of 6.95%
• Paid holidays
• Paid sick leave
• Life insurance- premium paid by the County (must work a minimum of 30 hrs/wk)
• Long term disability insurance- premium paid by the County (must work a minimum of 30 hrs/wk)
• EAP (Employee Assistance Plan) - paid by the County
• 457(b) Deferred Compensation Plan
• Public Student Loan Forgiveness (PSLF) Program