Intensive Case Manager

Job Summary: The Intensive Case Manager provides intensive and comprehensive case management services to residents of Broadway Sansome apartments, mostly formerly homeless families and single adults including individuals with various mental health and substance use histories. This position requires a motivated and resourceful person, who shows sensitivity to helping address the needs of a diverse, ethnic, and formerly homeless population. This position is ideal for someone who has an interest in social work, mental health, affordable housing, and non-profit work.

Status: Full-time, Nonexempt, Regular

Location:  San Francisco

Hours: Monday through Friday, 9:00a.m.-5:30p.m., plus some nights and weekends

Salary: $ $32.85 per hour; Comprehensive Benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 36 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

Essential Functions

• Complete regular outreach and provide intake and assessments to new residents inviting them to access services as needed 
• Offer on-going supportive services with tenants including assistance with setting up medical and health appointments, employment services, and creating service plans  
• Utilize clinical skills and practices including de-escalation, mediation, and psycho-educational individual and supportive groups 
• Deal with housing stability issues and mediation with property management 
• Help organize and attend interdisciplinary and interagency meetings and events with residents and community partners 

Job Responsibilities

• Conduct intakes and assessments to establish strengths, skills, needs, and goals to formulate individualized action plans for residents 
• Provide case management and counseling services to establish goals, support individualized action plans, and track resident progress towards meeting goals 
• Provide assistance and referrals to help residents obtain/maintain benefits, increase income, and connect with community resources 
• Facilitate support groups and individualized counseling on various topics including mental health, substance use, and home maintenance 
• Work in collaboration with Property Management to orient residents to and provide ongoing support regarding the lease, lease addendum, and house rules 
• Assist residents in communicating with and responding to Property Management notifications 
• Provide conflict mediation between residents and between residents and Property Management 
• Work with the Youth Team and Resident Services Coordinator to provide/coordinate services, events and activities that strengthen families 
• Attend weekly Property Management and monthly resident and staff meetings 
• Perform health and wellness checks as needed 
• Maintain resident files on all services provided, including intakes, needs assessments, service plans, referrals, and outcomes 
• Track resident services data in multiple databases on a regular basis 
• Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork 
• Provide information for and/or assist with writing grant applications 
• Conduct resident surveys to measure program goals and outcomes 
• Assist Resident Services team and other staff organization at events 
• Attend various internal and external meetings and trainings 

Other 

• Embody organization values (respect & compassion, empowerment, teamwork) 
• Contribute to a safe and pleasant work environment 
• Follow policies, procedures, and safe work practices 
• Other duties as assigned 

Knowledge, Skills, and Experience

• General understanding of, and sensitivity to, issues related to homelessness, substance use, mental health, and aging amongst the very low-income population 
• Strong analytical, problem-solving, and follow-through skills 
• Ability to collaborate with other social service agencies 
• Ability to maintain confidentiality of information 
• Capacity to operate independently, take initiative, and exercise independent judgment 
• Ability to remain professional in stressful situations 
• Ability to work effectively with culturally diverse populations
• Experience working on an interdisciplinary team  

Minimum Qualifications 

• Bachelor's Degree in Social Work or related field 
• Three years of experience providing intensive case management services and referrals to low-income individuals and families with mental health and/or substance use issues 
• One year of experience working with families 
• Knowledge of, and sensitivity to, the needs of low-income populations 
• Experience with crisis de-escalation and the harm-reduction model 
• Experience with support or psychoeducational groups 

Preferred Qualifications 

• Master of Social Work or related field
• Bilingual and biliterate in English/Spanish/Cantonese/Arabic
• Knowledge of public benefits and how to screen for benefits eligibility 
• Experience providing services in a Permanent Supportive Housing environment and working in conjunction with on-site Property Management to promote housing stabilization/retention for low-income residents 
• Experience working within a Harm Reduction Model 
• Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site 
• Prior experience measuring program outcomes