Compliance Manager

Company Overview

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary

The Compliance Manager is responsible for oversight of the Vendor Onboarding, Vendor Compliance and Vendor Claims teams. This includes directing compliance programs, policies, and practices and assisting with auditing the contract motor carrier partner's documentation during onboarding and carrier maintenance processes. To be successful in this role, you should have experience of the operations of Last-Mile Delivery locations and Onboarding of motor carriers along with a good understanding of FMCSA requirements with great communication and documentation skills. Ultimately, this position will maintain and improve our brand, ensuring that we onboard quality contract motor carriers that will contribute to our company�s growth.

Competencies

• Customer Focus
• Drive for Results
• Ethics and Values
• Problem Solving
• Integrity & Trust
• Informing
• Innovation Management
• Written Communications
• Managerial Courage
• Organizational Agility
• Managing Through Systems
• Conflict Management

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Establish compliance procedures and develop organizational strategies to ensure company compliance with contractual requirements and all applicable federal, state, and local regulations
• Review all the required documents of motor carrier contractors
• Follow up internally and externally when needed to ensure timely and seamless compliance
• Manage all communication with the current motor carrier partners, dock leadership, and Ops Management
• Supporting the other team members in managing our shared services team while managing productivity through data analysis
• Manage up to 3 direct reports including punctuality, performance, deadlines, PTO approvals, and disciplinary action along with day-to-day coaching
• Manage Brokerage and Final Mile Compliance processes
• Review and manage all SOPs for process improvements
• Managed Claims processes thru Shared Services team.

Minimum Qualifications (Education, Knowledge, Skills, and Abilities)

• Bachelor's degree and a minimum of 5 years of work experience with Compliance and 3 years. supervising 3 or more employees.
• Exceptional organizational and communication skills.
• Exceptional attention to detail.
• Exceptional ability to multi-task and prioritize in a busy, fast growth environment.
• Exceptional understanding of Compliance SOPs for onboarding and auditing processes.
• Exceptional discretion, flexibility, and willingness to work closely with our senior management team.
• Advanced in MS Outlook, Word, Excel, and PowerPoint.
• Advanced understanding of 3PL Last Mile delivery industry and insurance market.
• Advanced understanding of USDOT FMCSA regulations and requirements.
• Advanced understanding of Riverstone Contract Carrier Contract requirements.
• Advanced personnel management skills.
• Competent understanding of RLX purpose statement and core beliefs.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk and stand for long periods of time, communicate effectively with coworkers and outside stakeholders in person both on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects and there may be an occasional need to lift up to 50 pounds. This position may require extended work hours and travel.?

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an �at will� relationship.