Front Desk Supervisor

2 weeks ago

Dallas, Texas, United States Crowne Plaza Dallas Market Center Hotel Full time

Overview

We are seeking a dynamic and experienced Front Desk Supervisor to oversee guest services and front desk operations at our hospitality establishment. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a deep understanding of hotel management. This role is vital in ensuring a seamless guest experience, maintaining high standards of hospitality, and managing daily front desk activities. The Front Desk Supervisor will serve as a key point of contact for guests and staff, fostering a welcoming environment that promotes guest satisfaction and operational efficiency.

Responsibilities

  • Supervise front desk staff to ensure efficient check-in and check-out processes
  • Manage guest inquiries, reservations, and special requests with professionalism and courtesy
  • Oversee guest relations to resolve issues promptly and enhance overall guest satisfaction
  • Coordinate with housekeeping, maintenance, and other departments to ensure smooth hotel operations
  • Handle night audit procedures and reconcile daily financial transactions
  • Train and mentor front desk team members on hospitality standards, phone etiquette, and multi-line phone system operations
  • Monitor front desk activities to ensure compliance with hotel policies and procedures
  • Assist in managing booking systems, guest accounts, and billing processes
  • Maintain a professional appearance and uphold the hotel's brand standards at all times

Experience

  • Proven experience in hospitality management or hotel front desk operations
  • Strong background in customer service within a resort or hotel environment
  • Bilingual or multilingual skills are highly desirable to assist diverse guest populations
  • Previous experience with night audit procedures is preferred
  • Familiarity with hotel management software and multi-line phone systems is essential
  • Demonstrated ability to lead a team, manage guest relations, and handle high-pressure situations effectively
  • Excellent communication skills, including phone etiquette and guest interaction expertise

This position offers an opportunity to lead a dedicated team in delivering exceptional guest experiences while advancing your career within the hospitality industry.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 32 – 40 per week

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

  • Front Desk Receptionist

    3 days ago

    Dallas, Texas, United States Insight Global Full time

    A client of Insight global is seeking a polished front desk receptionist to be the first point of contact for their office. This role requires someone with experience in high-end environments who is confident engaging with high-net-worth individuals.Detailson-site in Dallas, 5 days/weekProfessional, welcoming presence at the front deskStrong communication &...

  • Front Office Supervisor

    2 weeks ago

    Dallas, Texas, United States Remington Hospitality Full time

    What you will be doingEnsure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.Have complete understanding of Front Office staff's roles and duties and be able to perform duties...

  • Front Desk/Night Audit

    2 weeks ago

    Dallas, Texas, United States Equinox Hospitality Full time

    SONESTA SIMPLY SUITES DALLAS12525 GREENVILE AVE DALLAS, TX 75243Front Desk/Night AuditorDuties and ResponsibilitiesThe Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience – a...

  • Front Desk Agent

    3 days ago

    Dallas, Texas, United States Crowne Plaza Dallas Market Center Hotel Full time

    OverviewWe are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional guest services and ensuring a welcoming atmosphere. This role requires excellent communication skills, a strong understanding of hospitality management, and the ability to...

  • Front Desk Teammate

    1 week ago

    Dallas, Texas, United States Fitness Connection Full time

    Job Details Job Location: PARK FOREST - DALLAS, TX 75234 Position Type: Part TimePOSITION SUMMARYAre you passionate about a fit lifestyle and making everyone around your feel welcome? Are you looking for somewhere that will allow you to grow your passion for both while giving you the opportunity to grow your career? Fitness Connection is hiring for our Front...

  • Front Desk

    3 days ago

    Dallas, Texas, United States U.S. Dermatology Partners Full time

    Job Details Job Location:    Dallas-Harvest Hill - Dallas, TX Position Type:    Full Time Salary Range:    Undisclosed Job Category:    Health Care DescriptionSECTION 1: Job Summary (Summary of the basic functions of the position)The front desk clerk performs routine clerical, secretarial and administrative work in answeringtelephones,...

  • Front Desk

    2 days ago

    Dallas, Texas, United States The Lash Lounge Dallas – Park Cities Full time $18 - $20

    Benefits:Competitive salary Employee discounts Free uniforms Opportunity for advancement Training & development WHO WE ARE:At The Lash Lounge, we create more than beautiful lashes and brows. We operate at the highest standards of excellence and deliver unforgettable guest experiences. As the first lash only salon in the United States,...

  • Part-Time Front Desk Agent

    2 weeks ago

    Dallas, Texas, United States Candlewood Suites Full time

    *Job Overview*We are seeking a Front Desk Receptionist to join our team. The ideal candidate should have a passion for providing exceptional customer service and creating a welcoming environment for guests.*Duties*Greet and welcome guests as they arriveAssist guests with check-in and check-out processesAnswer phone calls and direct them to the appropriate...

  • Front Desk/Reception

    2 weeks ago

    Dallas, Texas, United States Rad & Associates PLLC Full time

    Benefits:401(k)401(k) matchingDental insuranceHealth insuranceJob Summary:We are seeking a professional, friendly, and organized Receptionist to be the first point of contact for our firm. The ideal candidate will have excellent communication skills, a polished demeanor, and a customer-service mindset. You will manage front desk duties, support office...

  • Front Desk + Night Auditor

    7 days ago

    Dallas, Texas, United States PM New Full time

    You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll...