Housing Choice Voucher Landlord Liaison

1 week ago

Dover, Delaware, United States Delaware State Housing Authority Full time $46,714

Job Details
Job Location:    Housing Management - Dover, DE
Salary Range:    Undisclosed

Description

JOB VACANCY

HOUSING CHOICE VOUCHER LANDLORD LIAISON

ENTRY LEVEL SALARY:  $46, FULL-TIME

OFFICE LOCATION: DOVER, DE  

OPENING DATE:  10/23/ CLOSING DATE:  11/06/2025

Looking for a career with excellent benefits?

As part of the DSHA team, you will have immediate access to health, vision, and dental insurance, vacation and sick leave, paid holidays, tuition assistance, fitness reimbursement, retirement plan, and more while working to further DSHA's mission of providing safe, affordable housing.

This non-State position is responsible for establishing and maintaining relationships with landlords and tenants in the Housing Choice Voucher (HCV) program in Kent and Sussex County. A significant element of the work involves resolving issues or complaints, updating databases, assisting with lease documents, coordinating rental assistance, and developing a network of housing resources/properties for the program.

PRINCIPLE ACCOUNTABILITIES

Essential functions are fundamental, core functions and are not intended to be an exhaustive list of all job duties. Since specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Provide reporting support regarding lease-up, re-certification, and move-in processes to ensure that property owners and landlords are processing documents.
  • Compiles and maintains Rent Reasonableness system data for tracking and reporting processes.
  • Resolves landlord / owner questions, inquiries, issues, or complaints in person and/or via phone, email, fax, or correspondence.
  • Solicits prospective landlords and owners to participate in the HCV programs.
  • Monitors customer satisfaction regarding landlords/owners and prepares customer satisfaction reports.
  • Updates and maintains an inventory of landlords/properties available for lease under the HCV program.
  • Gathers data pertaining to the admissions and occupancy of units assisted in the HCV program.
  • Monitors success rates of applicants locating and leasing in the HCV program.
  • Conducts lease negotiations of rental residential dwelling units for use by low-income clients.
  • Collects and prepares area rental data for use in negotiations. 
  • Reviews and investigates allegations of landlord fraud and abuse. 
  • Represents DSHA at seminars and meetings; holds landlord orientation workshops; interacts with representatives of government and private agencies representing tenants and landlords.

KNOWLEDGE, SKILLS, AND ABILITIES

The intent of the listed knowledge, skills and abilities is to give a general indication of the core requirements.  Therefore, the KSA's listed are not exhaustive or necessarily inclusive of the requirements.

  • Knowledge of report writing and practices and procedures.
  • Knowledge of federal, State and local laws, regulations and policies as they pertain to the Section 8 program.
  • Knowledge of office practices and procedures.
  • Knowledge of Housing Quality Standards (HQS) and the State Housing Code and Section program regulations.
  • Knowledge of resources of community, government and private agencies.
  • Skill in maintaining records, files, and preparing routine correspondence and reports.  .
  • Skill in dealing with the public.
  • Skill in mathematical computation and time management.
  • Ability to verify accuracy of information, resolve disputes and discrepancies and follow-up on outstanding activities.
  • Ability to collect, analyze and interpret data, and make sound judgments based on data.
  • Ability to prepare clear and concise reports.
  • Ability to establish and maintain effective working relationships with associates, subordinates, representatives of non-profit agencies and the general public.
  • Ability to interpret applicable federal, State and local laws, regulations and policies.
  • Ability to work effectively with a diverse group of people including the elderly and the mentally and physically disabled.
  • Ability to evaluate issues, explain rules and regulations and communicate effectively both orally and in writing.

MINIMUM QUALIFICATIONS

Applicants must have three years of education, training and/or experience demonstrating competence in each of the following areas:   

  1. Three years of education, training and/or experience.
  2. Knowledge of federal, State and local laws, regulations, and policies as they pertain to the HCV program.
  3. Knowledge of resources of community, government, and private agencies.
  4. Knowledge of goals, objectives, operational entities, requirements, and activities as they apply to the HCV program.
  5. Skill in dealing with the public.
  6. Ability to collect, analyze and interpret data and make sound judgments based on data.
  7. Ability to establish and maintain effective working relationships with associates, subordinates, representatives of non-profit agencies and the general public.
  8. Ability to evaluate issues, explain rules and regulations.
  9. A current and valid driver's

THIS POSITION REQUIRES THE SUCCESSFUL COMPLETION OF A CRIMINAL BACKGROUND SCREENING.

BENEFITS

These include up to 15 vacation days and 15 sick day leave accrual, up to 13 paid holidays a year, liberal retirement benefits, immediate access to paid health, short- and long-term disability, and life insurance plans and voluntary dental, vision, and various supplemental benefit options.

APPLICATION PROCEDURES

Applications must be completed by the closing date on our website (Click on About Us, Employment, Click Here to View All Current Openings, Select job, Scroll Down & Click Apply Now.) Contact: e-mail: 

  DSHA IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER.

As an equal opportunity employer, DSHA provides an employment environment that supports and encourages the application of all persons without regard to race, color religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  Please call DSHA at or with any questions or requests. TTY/ ASCII/ VOICE/VCO users may utilize the Telecommunications Relay Service (TRS) at

DIRECT DEPOSIT OF PAY IS A CONDITION OF EMPLOYMENT. FAILURE TO AGREE TO PARTICIPATE IN DIRECT DEPOSIT WILL RESULT IN THE WITHDRAWAL OF OFFER OF EMPLOYMENT. DSHA HAS A LAG PAY SYSTEM.

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