Data Center Logistics Manager, DCC Communities

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Be a part of operating the world's largest cloud computing infrastructure. Amazon Web Services is seeking a bright, motivated, hardworking individual to fill the Data Center Logistics Manager position. This impactful position requires analytical strength, attention to detail, open communication and the ability to work autonomously. The Logistics Manager partners with Infrastructure teams and a wide array of Amazon stakeholders to manage communication, team metrics, and team specific deliverables or milestones. The role demands a strong sense of urgency and the ability to make sound judgement. As a strategist and implementer, the Logistics Manager ensures streamlined activities within the organization that guarantee success for the business, and ceaselessly drives their team to invent and simplify at a local, regional, and potentially cross-regional scale.

As a leader, the most critical aspect of being a Logistics Manager is the successful development and coaching of those under them. An effective Logistics Manager develops strong individuals that know how to make the right decisions, improve organizational culture and to take responsibility when required. Logistics Managers evangelize Accountability and emphasize the importance of this responsibility in creating a strong culture of accountability throughout the entire organization. Logistics Managers ensure their teams understand the importance of their role, their expectations and how their success impacts the bigger picture. Logistics Managers demonstrate good judgment in how and when to escalate without damaging relationships. When confronted with discordant views, Logistics Managers are able to find the best path forward and can influence others to follow that path (build consensus). They independently sets or contributes to setting the vision and direction of a designated area while ensuring optimization of the processes, standards, and functions within that space. They use expertise and high judgment to design the right team structures and mechanisms to meet both short and long-term business goals. Logistics Managers constantly look around corners to proactively mitigate risks before they become roadblocks.

Key job responsibilities

Logistics Operations Leader- It is the manager's responsibility to guarantee the organization is running smoothly, ensuring our service meets the expectations and needs of our customers and business on a daily, monthly and yearly basis. Some of these operational tasks include:

Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality

Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Logistics Managers to balance labor

Determine timelines that meet business and customer expectations; ensure they are met

Partnering with the management team to establish and maintain quality control standards

Remove roadblocks and obstacles for major initiatives

Logistics Business Leader- It is the manager's responsibility to act as a Logistics business leader by doing the following:

The primary point of contact for communication and escalation to both internal and external teams/customers within his/her respective area

The primary developer of team strategies, vision and goals for their team in alignment with the broader organization

Ensure operational practices are fully compliant with legislation and policy

Generate and/or filter information from higher levels of management to their teams

Creating, managing, and supporting recognition and communication programs

Logistics People Leader- It is the manager's responsibility to act as a logistics people leader by doing the following:

Manage and drive staffing plans, schedules, quality initiatives, performance levels and process change initiatives

The primary facilitator of team coordination and cohesion

Maintain a strong focus on personal and team growth and development

A strong supporter of projects outside of day-to-day operations

Distribute new opportunities fairly amongst the team when available

Hold regularly scheduled 1:1's with a focus on personal development

Ensure accountability and documentation on coaching opportunities

Opening new requisitions and ensure bar is being raised with new internal hires

Must be accessible at all times via telephone, text, or similar instant messaging platforms

Must be willing to participate in management escalations occurring outside normal business hours as needed (including late nite/early morning/overnight situations).

Process Improver- The manager shall be a champion of continuous improvement by:

Proactively being a driver of process standardization and continuous improvement across the org

Contributes to operational deployment plans outlining critical and best practice launch activities

Teaching how to create documents, processes, tools and metrics that reflect outcomes

Conducts post-deployment evaluations to measure launch effectiveness (PDSA)

Advise team members on process improvement strategies

Audits- The manager will conduct monthly audits using a standardized checklist

Meetings- Lead team meetings. The manager may also represent Logistics locally and/or globally

Travel- Travel between sites and across the cluster based on the need of the team and business

Design and implement the risk assessment framework for the AWS transportation program

Anticipate challenges/obstacles the transportation business would encounter while expanding geographies

Manage overall compliance of the program

Research state/ local level fleet and driver regulations and ensure specific SOPs are in place.

A day in the life

Think tactically by using expertise and high judgment to establish the right team structure to respond to customer needs and short business goals. They will make sure their team(s) are operating efficiently, meeting SLAs, and delivering results. They create a plans, communicate requirements, negotiate priorities, and define what success looks like across all levels.

Think strategically by using expertise and high judgment to establish goals in an area where the strategy for may not yet be defined. They set a vision, design a strategy, and achieve consensus on priorities that align with long-term business goals.

Ensure outcomes are auditable, decisions are data-driven, and work quality is measurable; and will use this to determine where to simplify or extend solutions for the best outcome.

Ensures team compliance with policies (e.g., information security, data handling, PCI, accessibility, service level agreements, etc.). They determine if appropriate metrics are in place to measure the customer experience, and if not will work to define them.

Allocate time to set up needed operational metrics, customer intake mechanisms, team training, and documentation (e.g., tutorials, help pages, troubleshooting).

Prioritize root cause resolution, automation where possible, and other projects that improve customer experience, deliverable quality, and the team environment.

About the team

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• Experience using productivity and communications tools including Microsoft Outlook, Excel, Powerpoint, and Word
• 3+ years of people management and team development experience
• 3+ years of logistics experience

• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
• Experience in making data driven business decisions
• Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
• Experience working in a collaborative team environment to deliver high-quality design solutions
• Experience communicating effectively with senior leadership
• Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams
• Experience using data and metrics to determine and drive improvements
• Experience working for Amazon or any Amazon subsidiary or affiliate, or experience assessing industry talent and trends

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $65,000/year in our lowest geographic market up to $125,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.