Wellness Specialist

2 weeks ago

Auburn Hills, Michigan, United States transcend Full time $60,000 - $100,000 per year

Position Summary:

Wellness Specialists are responsible for providing patients a dedicated point of contact to receive high quality and personalized service pertaining to the healthcare products available through Transcend. The Wellness Specialist role shares qualities between that of; a Consultative Sales Rep/Account Manager, and Strategic Health Advisor. The role of Wellness Specialist is a performance-based opportunity responsible for building and managing their own book of business, converting leads into sales through consultations and committing to on-going customer service. The position's success relies upon repeated execution of consultative sales and customer satisfaction.

The Wellness Specialist is responsible for providing patients with a dedicated point of contact to receive high quality and personalized service regarding the healthcare products provided through Transcend.

Duties and Responsibilities:

  • Works directly with prescribing physicians to identify treatment plan for patients.
  • Oversees and counsels' patients on the execution of their treatment plan.
  • Possesses detailed knowledge of Bio-identical Hormones, Peptides, SARMS, overall Health & Wellness.
  • Remains updated of any new product and regulatory changes in the industry.
  • Demonstrates superior customer service and maintains relationships with assigned patient accounts.
  • Updates each CRM profile with detailed and accurate information.
  • Expected to maintain a high standard of professionalism in their verbal and written communications.
  • Follows established sales operating procedures and best practices.
  • Meets all performance expectations and regulatory requirements.
  • Remains HIPPA compliant and represents the company in a unified fashion.

Knowledge, Skills and Abilities:

  • Experience working with different account types (Medical Sales, Health, Wellness & Fitness Industries)
  • High adaptability to an everchanging & challenging environment
  • Ability to interact effectively with diverse customer base via phone, email and via Zoom.
  • Excellent verbal and written communication skills
  • Must be detail oriented and possess a high level of accuracy.
  • Willingness to work collaboratively and ability to demonstrate effective teamwork.
  • Ability to prioritize work and meet deadlines.
  • Must be self-starter and results driven.
  • Sensitivity to confidential documents and information
  • Demonstrate the ability to build and sustain a strong network for their book of business.

Experience and Education:

  • Previous experience in customer service, clinical administration, or related sales experience preferred.
  • Bachelor's Degree in business and/or health sciences preferred.
  • Proven track record of organically converting prospects into sales.
  • Experience with CRM software, social medial applications & Microsoft Office
  • Genuine interest in pharmaceutical products related to wellness, quality of life, hormones, and other therapies.

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