Scheduling Coordinator

6 days ago

Portland, Oregon, United States Integrated Pain Management Medical Group, Inc. Full time $43,520 - $49,440 per year

The Central Scheduler plays a key role in supporting Cognitive Behavioral Therapy (CBT) and Psychology programs by coordinating all aspects of patient scheduling and access. This role focuses on efficiently connecting patients with available providers as quickly as possible, ensuring that all scheduling processes run smoothly and patient experience remains exceptional. The Central Scheduler works closely with the CBT clinical team, the Psychology Clinic, and on-site Rehab Services Coordinators to manage provider availability, maintain scheduling accuracy, and maximize access to care.

What you will do: 

  • Communicate with patients for scheduling and scheduling needs
  • Will coordinate to gain approval for transportation, interpreter, and lodging accommodations
  • Navigate and maintain scheduler within the EMR 
  • Enter data and information in the desired database locations
  • Communicate with IPM staff to ensure patients are being treated
  • Maintain confidentiality regarding patients' personal information
  • Maintain positive relationships with patients and peers
  • Become familiar with the California Worker's Comp Labor Code
  • Completion of the required tasks within the desired deadline
  • Assumes other responsibilities as appropriate to the position and organizational needs

Qualifications: 

  • Bilingual in Spanish preferred
  • Ability to multitask
  • Ability to follow directives
  • Excellent customer service
  • Professional demeanor and appearance
  • Efficient with time management
  • Experience with coordinating between different departments
  • Customer Service: manages difficult or emotional patient situations
  • Highschool Diploma or GED. An associate degree or higher education is a plus.
  • Previous experience with EMR/HER systems desirable
  • Problem Solving; identifies and resolves problems in a timely manner, gathers and analyzes information skillfully; develop alternative solutions
  • Proficient with Microsoft Office Suite
  • 2-5 years of experience in an administrative or scheduling role, preferably in behavioral health or medical settings. 
  • Experience supporting remote teams is strongly preferred.
  • Familiarity with HIPAA compliance and medical terminology is helpful but not required.

Compensation Range:  

$21.00 to $23.00 Hourly  

All compensation ranges are posted based on internal equity, job requirements, experience, and geographical locations. 

Why You'll Love Working Here:  

  • Amazing work/life balance
  • Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO) 
  • 401(K) Plan with Employer Matching 
  • License & Tuition Reimbursements
  • Paid Time Off
  • Holiday Pay & Floating Holiday
  • Employee Perks and Discount Programs
  • Supportive environment to help you grow and succeed

Boomerang Healthcare (BHC) is a multidisciplinary and comprehensive team of experienced, committed healthcare providers that treat pain. Our team of doctors approaches each patient with one goal in mind: to help patients return to normal daily activities. We work with our patients to identify the cause of their pain and create a personalized treatment plan, recognizing that no two patients are alike, and neither is their pain. Our providers create a comprehensive care plan, then monitor, manage and coordinate patient access to health services at BHC.  

Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact us. 



Monday-Friday, 8am-5pm
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