Guest Relations Coordinator

2 days ago

Costa Mesa, California, United States Tower 17 Properties & Management Full time

Schedule: Thursday - Monday (8 AM - 5 PM); Please do not apply if you are not willing to work this schedule.

Location: Costa Mesa, CA. Potential to move to hybrid schedule after 3-month temp period.

Comp: $25/hr

Job Overview

We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. This role is essential in providing exceptional customer service and ensuring a positive experience for all guests. The ideal candidate will have a passion for hospitality, strong communication skills, and the ability to manage guest relations effectively. As the first point of contact for guests, you will play a vital role in creating a welcoming atmosphere for our guests' stays at one of our properties.

Duties

  • Handle check-in and check-out procedures efficiently, providing accurate information regarding property amenities.
  • Manage guest inquiries and requests promptly, demonstrating excellent customer service skills.
  • Operate multi-line phone systems to assist guests with reservations, inquiries, and concerns.
  • Collaborate with housekeeping and maintenance teams to address guest needs effectively.
  • Provide information about local attractions, dining options, and hotel services to enhance the guest experience.
  • Handle guest complaints with professionalism and resolve issues to ensure satisfaction.

Experience

  • Previous experience in hospitality management or hotel management is preferred.
  • Bilingual or multilingual candidates are highly desirable to cater to diverse guests.
  • Strong background in customer service with demonstrated ability in guest relations.
  • Familiarity with front desk operations and night audit processes is an advantage.
  • Excellent phone etiquette and communication skills are essential for this role.
  • Ability to use reservation software; familiarity with Streamline, Airbnb, VRBO, Zillow is a plus.

Schedule & Compensation

  • Full-time; weekend work required.
  • Schedule: Thursday–Monday 8:00 AM–5:00 PM

Requirements

  • Valid driver's license, reliable vehicle for meetings and property visits.
  • Ability to stand 4+ hours, walk properties/stairs; lift 25+ lbs as needed.
  • Professional appearance and demeanor; clear, confident verbal and written communication.
  • Working knowledge of individual properties (training provided).
  • Basic computer proficiency; comfortable on Mac.

Hiring Process

There is a 3-month temporary to hire period.

Equal Opportunity

Tower 17 Properties & Management is an equal opportunity employer and complies with federal, state, and local anti-discrimination laws, regulations, and ordinances.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

  • Employee discount
  • Paid time off

Work Location: In person

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