Bakery Department Manager

Company Overview

Established in 1929, Heinen's is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen's operates 24 locations – 19 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market – supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.

Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.

Job Summary

At Heinen's, we believe that effective leadership is grounded in a servant leadership philosophy. This approach prioritizes the needs of the team and the department over individual interests, fostering a collaborative and supportive environment. We seek leaders who are passionate about developing others, while cultivating a culture of inclusion, accountability, and shared responsibility.

As the Bakery Department Manager, you'll manage daily operations, mentor and develop your team, and ensure that our bakery offerings exceed customer expectations for freshness, taste, and presentation. You'll take pride in upholding Heinen's commitment to excellence – from managing production schedules and inventory to inspiring your team to deliver outstanding service. This role is ideal for an experienced bakery professional who thrives in a fast-paced, customer-first environment and is ready to lead with integrity and enthusiasm.

Key Responsibilities

• Trains, develops, and mentors team members to achieve sales targets, maintain margin goals, and deliver exceptional customer service.
• Provides training on department best practices and procedures to ensure consistent performance.
• Prioritizes and delegates daily tasks based on business needs and operational demands.
• Effectively communicates with team members, merchandisers, corporate teams, and peers to ensure alignment and clarity.
• Actively participates in daily operations alongside associates, including tasks such as scanning and recording shrink, ordering, stocking, rotating, and merchandising.
• Creates and manages bi-weekly schedules to align with business requirements and staffing needs.
• Maintains up-to-date knowledge of products within the department to ensure expertise and optimal customer service.
• Cultivates a collaborative and supportive team environment.
• Identifies operational opportunities and leads efforts to drive continuous improvement within the department.
• Attends required corporate meetings, vendor calls, and training sessions to stay informed and compliant.
• Performs additional duties as assigned to support department and company goals.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of team leadership experience preferred.
• Experience in a leadership development program is preferred.
• Proficient in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
• Capable of leading and making effective decisions in a dynamic and fast-paced environment.
• Adheres to all company policies, procedures, and standards.
• Strong written and verbal communication skills.
• Excellent time management, planning, and organizational abilities.
• Ability to frequently lift and/or move up to 50 lbs.
• Ability to work in temperatures ranging from 0 to 90 degrees.
• Flexible and willing to work the hours necessary to meet company objectives, including occasional overtime as business needs arise.
• Available to work a non-traditional five-day schedule, including weekends and evenings.

Heinen's, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law.