Customer Service Coordinator

4 days ago


Vandalia, Illinois, United States Contingent Crew, LLC Full time

Schedule: Monday-Friday 8am-4:30pm

Summary / Primary Role:

The Customer Service Coordinator will interact with both external and internal customers to process orders and answer/resolve inquiries about processing orders, products, and services.

Principal Duties and Responsibilities:

· Maintain positive and professional relationships with customers and all internal staff

· Understand and follow all company policies

· Process customer orders according to their specific requirements and the established company policies

· Handle in house questions or issues between Customer Service and all other functional areas

· Receive customer concerns to resolve or communicate to other appropriate areas for resolution

· Appropriately record details of customer transactions or interactions

· Observe utmost confidentiality in all interactions with manager, peers and customers

· ALL OTHER DUTIES AND PROJECTS AS ASSIGNED.

Qualifications and Key Skills:

· High school diploma or equivalent

· One year of related work experience

· Familiarity with Good Manufacturing Practices (GMP) is preferred

· Familiarity with Food Safety and Defense / HAACP is preferred

Competencies:

· Accuracy

· Energy/Drive

· Knowledgeable

· Oral/Written Communication

· SHE&S (Safety, Security)

· Customer-Focused

· Team Player

· Time Management

· Punctual and Reliable

· Personal Accountability

· Interpersonal Skills

· Conflict Management

· Professionalism

· Qualitative

· Quantitative

Job Type: Full-time

Pay: $ $18.00 per hour

Benefits:

  • Health insurance

Work Location: In person



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