Deskside Support Specialist

About Us:

NEXPERA leads the way in sulfuric acid and potassium hydroxide regeneration, offering a comprehensive range of products and services that optimize processes, minimize environmental impact, and allow our partners to focus on their core operations. With the industry's largest facility network, we ensure unmatched reliability and drive innovation across the industrial landscape. In addition, we provide an unmatched array of sulfur-based chemicals and related services to a diverse set of industries.

Position Purpose

We are seeking an IT Deskside Support Specialist to provide hands-on technical expert and deliver exceptional support across endpoints, printers, mobile devices, and user systems. This role blends troubleshooting, hardware deployment, vendor coordination, and customer service to ensure smooth day-to-day operations and long-term IT reliability.

Primary Duties/Responsibilities (but not limited to):

• Deploy and manage Windows devices using Microsoft Intune and Windows Autopilot
• Monitor compliance, enforce security policies, and ensure seamless provisioning
• Provide Tier 1 support via phone, email, and ticketing system
• Set up desktops, laptops, and peripherals; install operating systems and standard applications
• Perform hardware upgrades, software patching, and performance tuning
• Support AV equipment and multimedia systems in conference rooms
• Provide hands-on support for networked and local printers, including installation, configuration, and troubleshooting
• Resolve issues such as printer driver conflicts and connectivity problems
• Coordinate with external printer vendors for maintenance, repairs, and warranty claims
• Coordinate toner and supply management with printer vendor and ensure timely replenishment
• Assist with printer fleet upgrades, replacements, and deployment planning
• Maintain documentation of printer models, configurations, and service history
• Maintain accurate inventory of IT equipment and software licenses
• Coordinate procurement, track orders, and manage returns or warranties
• Create IT purchase requisitions as requested and manage the process in collaboration with the Procurement team
• Handle onboarding/offboarding by provisioning accounts, hardware, and access to third-party platforms
• Manage ordering, upgrades, and troubleshooting mobile devices (AT&T, Verizon) via carrier portals
• Liaise with service providers for improved pricing and support
• Maintain documentation for mobile assets and ensure data compliance
• Diagnose and repair hardware failures, software bugs, and network issues
• Resolve printer jams, email delivery problems, and user-side disruptions
• Collaborate with Security, HR, and Engineering teams to troubleshoot shared systems
• Track service requests and incidents in an ITSM platform, ensuring timely resolution
• Document solutions, contribute to knowledge base articles, and flag recurring issues
• Participate in office moves, network setups, and on-site installations
• Support software migrations, upgrades, and cloud service implementations
• Assist with audits, compliance initiatives, and process improvements
• Identify patterns in user-reported issues and develop preventative strategies
• Recommend tools or methods to improve IT efficiency and user satisfaction
• Stay current on IT trends and expand technical skillset
• Travel up to 10% for remote site support or special projects

Qualifications:

• Strong understanding of hardware/software architecture, operating systems, and networking protocols
• Analytical troubleshooting with creative problem-solving
• Excellent communication skills with user-friendly tech translation
• Organizational skills to manage multiple tickets and priorities
• Customer service excellence and user empathy
• Experience with networking infrastructure (switches, routers, cabling) is a plus
• 5+ years of customer service and IT support desk experience
• Associate's or Bachelor's in Computer Science or related field (preferred)
• Hands-on experience supporting enterprise environments with endpoint management tools
• Microsoft certifications

Benefits:

NEXPERA's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.