Customer Support Specialist

5 days ago

Houston, Texas, United States Catch Vibe Voice Full time

Company Description
Catch Vibe Voice is a modern, customer-focused company dedicated to delivering streamlined service experiences with precision and consistency. We value professionalism, reliability, and strong interpersonal communication. Our team thrives in a supportive environment where individuals are encouraged to grow, contribute ideas, and build long-term careers within the company.

Job Description
We are seeking a polished and motivated
Customer Support Specialist
to join our team in Houston. This role is essential to ensuring every client interaction is handled with clarity, professionalism, and efficiency. You will serve as the first point of contact for customers, providing accurate information, resolving inquiries, and representing the high standards of Catch Vibe Voice.

Responsibilities

  • Respond to customer inquiries through phone and email with professionalism and accuracy.
  • Provide clear information regarding products, services, and account details.
  • Assist with troubleshooting and problem resolution in a timely manner.
  • Maintain organized records of customer interactions and follow-up actions.
  • Collaborate with internal teams to ensure consistent and effective service delivery.
  • Uphold company service standards and contribute to a positive customer experience.

Qualifications

  • Strong communication skills, both verbal and written.
  • Ability to maintain composure and clarity in customer-facing interactions.
  • Excellent problem-solving abilities and attention to detail.
  • Strong organizational and time-management skills.
  • Ability to work independently and as part of a team.

Additional Information

  • Competitive salary between $50,000 and $54,000 per year.
  • Professional growth and advancement opportunities.
  • Skill development in communication, service management, and client relations.
  • Supportive and collaborative work environment.
  • Full-time position with consistent stability and long-term potential.

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