Principal Program Manager

Overview:

WHO WE ARE

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; and much more.

Expected salary range of $153,000 to $170,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Responsibilities:

PRIMARY PURPOSE OF POSITION

The Principal Program Manager for End User Services (EUS) is a strategic leadership role responsible for overseeing a diverse portfolio of technical programs and projects. This position ensures alignment with business goals, promotes agile delivery practices, and fosters a culture of collaboration, innovation, and continuous improvement across teams. The role requires strong program management expertise, cross-functional coordination, and the ability to drive complex initiatives from concept to completion.

PRIMARY DUTIES AND ACCOUNTABILITIES

Program & Portfolio Leadership

• Lead and manage large, complex programs and projects across the EUS portfolio.
• Oversee the full project lifecycle: kickoff, discovery, requirements gathering, scope confirmation, design/build, testing, deployment, and closure.
• Assign and manage project workloads for a team of program/project managers.
• Make timely decisions to maintain project momentum and strategic alignment.

Project Management Execution

• Apply project management fundamentals to support departmental and pillar-level initiatives.
• Track progress and milestones using established tools and methodologies.
• Implement KPIs to assess project health and performance.
• Maintain RAID logs for SOX change control compliance.
• Monitor project issues and propose solutions to ensure successful delivery.

Agile Delivery & Continuous Improvement

• Foster a culture of agility and iterative development.
• Implement and refine agile processes to optimize delivery efficiency.
• Operate as a project consultant to ensure business requirements are met and solutions are delivered effectively.

Cross-Functional Collaboration

• Partner with the IT PMO to align with corporate standards and governance.
• Collaborate with department and resource managers to ensure appropriate staffing.
• Facilitate internal and vendor communications to promote transparency and collaboration.
• Lead internal and external meetings to drive project progress and enable decision-making.

Reporting & Financial Oversight

• Generate and maintain comprehensive EUS portfolio and project reporting.
• Monitor and manage project and portfolio budgets, including reconciliation of staff hours, expenses, and vendor invoices.
• Conduct regular reviews of project deliverables to ensure scope and financial accountability.
• Provide bi-weekly status reports and facilitate monthly portfolio meetings.

Team Leadership & Mentorship

• Coach and mentor Business Analysts, System Administrators, and Project Managers.
• Provide performance feedback to line managers post-project completion.
• Promote a culture of consulting and solutioning with a focus on exceptional customer service.

Operational Excellence & Compliance

• Ensure technical documentation is current and audit-ready.
• Review and meet SLAs for tickets, tasks, user stories, and projects.
• Ensure systems have appropriate monitoring and disaster recovery plans.
• Identify and recommend best practices for team and departmental processes.

Communication & Stakeholder Engagement

• Provide regular status updates and presentations to EUS and IT Operations leadership.
• Escalate issues and concerns to leadership as appropriate.
• Act as a change catalyst, driving cultural transformation within EUS.

Innovation & Strategic Initiatives

• Stay current with industry trends and emerging technologies.
• Undertake specialized projects and assignments as requested by EUS leadership.
• Make strategic recommendations for portfolio-wide improvements and risk mitigation.

MINIMUM QUALIFICATIONS

• Bachelor's degree in IT/Security or related discipline and at least 8 to 10 years' experience in area of technical specialty; or an equivalent combination of education and work experience
• PMP certification required
• Proven experience managing large-scale technical programs and cross-functional teams.
• Strong understanding of project management methodologies (Agile, Waterfall, Hybrid).
• Expertise in portfolio management, budgeting, and reporting.
• Excellent communication, leadership, and stakeholder engagement skills.
• Familiarity with SOX compliance and IT governance frameworks.
• Experience with project management tools (e.g., MS Project, Jira, ServiceNow).

Qualifications:

PREFERRED QUALIFICATIONS

• Graduate degree in IT, Security, Business or related discipline
• Change Management and/or other certifications that may be required by job focus
• Demonstrated business acumen and ability to create value with advanced problem solving, financial/analytical, performance management, negotiation, and conflict management skills
• Demonstrated ability to lead a cross-functional team. Demonstrated ability to build consensus, establish trust, meet critical deadlines, communicate effectively, and foster culture of change
• Demonstrated ability to develop and implement process enhancements and efficiencies supporting technology
• Experience managing large-scale programs and projects spanning multiple technical teams