Business Applications Analyst – CRM

2 days ago

Villa Rica, Georgia, United States SMASH Full time

SMASH, Who we are?
We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States.

We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step.

We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent fast.

We purposefully move away from the "contractor" or "outsourcing" type of relationship. Our clients don't want contractors or "just a service." Neither does our talent.

Our Benefits

  • Wellness Coverage
  • Remote Work
  • Birthday day off
  • Recognition and rewards system
  • Referrals Program
  • Business skill coaching
  • English classes for Smashers and relatives
  • Learning opportunities

This position is Remote to work with a US Company; you will require to have Citizenship or a work permit from Costa Rica to apply for this role.
Role Summary
You will lead the optimization, implementation, and support of CRM and RentCafé platforms, ensuring seamless resident journeys and cross-functional alignment. This role requires expertise in Yardi CRM, stakeholder collaboration, and project execution to enhance business operations and technology performance.

Responsibilities

  • Collaborate with internal and external stakeholders to align CRM initiatives with business goals.
  • Partner with Yardi implementation and data consulting teams for CRM and RentCafé deployments.
  • Design and optimize resident journey workflows, ensuring process standardization and scalability.
  • Develop and deliver comprehensive CRM and RentCafé training programs across multiple formats.
  • Maintain project plans, timelines, and documentation to ensure consistent delivery.
  • Provide ongoing support for CRM systems, resolving issues and improving system performance.
  • Implement and monitor quality assurance processes for CRM data integrity and performance.
  • Establish and maintain CRM best practices and ensure adherence to defined standards.
  • Manage budgets and track ROI, ensuring business cases deliver measurable value.
  • Communicate regular project updates, risks, and outcomes to leadership and stakeholders.
  • Identify and mitigate project risks, dependencies, and cross-functional challenges.

Requirements – Must-haves

  • 4+ years of experience in operations, finance, or technology implementation.
  • Proven success leading or supporting CRM implementation projects.
  • Strong understanding of customer journey design and process optimization.
  • Experience with Yardi CRM and RentCafé modules (highly preferred).
  • Knowledge of project management and Agile methodologies.
  • Excellent communication, documentation, and conflict management skills.
  • Strong ability to engage with diverse teams and stakeholders.
  • Experience providing system training and user support.
  • Ability to manage multiple priorities and meet deadlines.

Nice-to-haves (optional)

  • Bachelor's degree in Accounting, Finance, Marketing, or a related field.
  • Agile, Six Sigma, or PMP certification.
  • Experience implementing technology or process changes in a SOX-compliant environment.
  • Background in property management, real estate, or senior living operations.

Languages

  • English B2+, Spanish C1

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