Customer Service Representative

2 weeks ago

Mesa, Arizona, United States Compunnel Inc. Full time $93,600 per year

Job Title: Payment Processing Specialist

Location: Mesa, AZ

Duration: Contract to Hire

Pay rate: $18/hr

Day-to-Day & Responsibilities:

  • Avg daily call volume – 40-50 calls per day
  • Strictly calls to start assignment but then tier I emails after ramping up if doing well
  • Taking payments from customers and handling disputes with corresponding escalations as needed.

Desired Candidate Background / Experience:

  • Thick skin – people are calling because they are having to pay a violation - they're not the happiest.
  • De-escalation and conflict resolution associated with the calls provided above
  • Call center experience required
  • ACH or payment processing experience is a HUGE plus
  • Need GED or HS diploma

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