Lead Technical Program Manager

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. 

As a Lead Technical Program Manager in Consumer Card Technology, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team
• Drive the integration of new technologies and processes, ensuring seamless implementation and alignment with existing systems and practices.
• Facilitate effective communication and collaboration among team members, stakeholders, and leadership to ensure transparency and alignment throughout the project lifecycle.

• Monitor and report on project progress, providing regular updates to stakeholders and making data-driven recommendations for adjustments as needed

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Strong understanding of software development life cycles, including agile and waterfall methodologies, and the ability to apply them effectively in project management
• Experience with cloud technologies and platforms, such as AWS, Azure, or Google Cloud, to support cloud-based project initiatives
• Excellent communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
• Demonstrated ability to quickly learn and assimilate technical information such as designs, architecture, as well as the Business Logic/Client Journey into your understanding and planning of the Program/Project
• Experience in leading cross-functional teams and managing multiple projects simultaneously, ensuring alignment with strategic objectives
• Ability to adapt to rapidly changing environments and priorities, demonstrating resilience and flexibility in the face of challenges
• Familiarity with DevOps practices and tools, enabling seamless integration and deployment of software solutions
• Proficiency in project management tools and software, such as JIRA, Microsoft Project, or similar platforms, to track progress and manage project deliverables

Preferred qualifications, capabilities, and skills

• Technical development skills experience
• Knowledge of the Card Business
• Certification in project management methodologies, such as PMP, to demonstrate expertise and commitment to professional development