Inside Sales Representative

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie, TimberTech, AZEK Exteriors, Versatex, fermacell, and StruXure.

With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we're united by our purpose of
Building a Better Future for All
through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.

For more information, visit

Summary
Make your dream career a reality. It's possible
Hybrid
from the Chicago corporate office

We're seeking a dynamic and results-driven Inside Sales Representative to support our inside sales team and drive revenue growth through lead generation, lead qualifying, lead management, customer and contract engagement for our outside sales team to close deals. This role is pivotal in expanding our footprint with key partners in the residential construction ecosystem through special projects to manage specific initiatives that enable sales growth. This role reports to the Inside Sales Team Lead, and ultimately to the Manager of Inside Sales.

What You'll Do:

• Lead Targeting: Verify new leads by researching permit lists, purchased contacts, channel events and segment/prioritize leads for effectiveness and efficiency
• Lead Management and Customer Outreach: Contact potential clients via phone, email or virtual meetings to introduce products or services, qualifying leads utilizing criteria-specific and relative market segment knowledge to filter opportunities and targets
• Quoting and Proposal Management: Prepare and deliver accurate quotes and pricing proposals tailored to customer needs
• Relationship Management: Build and maintain strong relationships with home builders, dealers, architects and retail partners, communicating product overviews and the company's strong brand
• Close Opportunities: Partner with the outside sales team and consult to move prospects through the sales funnel and close opportunities
• Information Gathering: Gather, analyze and interpret reporting from the voice of the customers back to leaders in the business, use key customer insights and provide recommendations
• Upselling: Consult customers on upselling high-value products, specifically on an architectural product line
• Special Projects: Lead market-specific projects that enhance the experience of the customer and consumer, support product launches and promotions with targeted outreach and follow-up, collaborate with marketing and field sales teams to align campaigns and drive product awareness
• Data Analysis: Analyze sales metrics and pipeline data to identify trends, opportunities and areas for improvement
• CRM Maintenance: Ensure CRM systems are accurately maintained and leveraged for reporting and forecasting
• Customer Service: Resolve customer issues and inquiries with professionalism and urgency

What You'll Bring:

• Post high school education or combination of equivalent work experience (Bachelor's degree or higher in Business, Sales and Marketing, or related field preferred)
• 1 to 3 years of inside/outside sales experience, preferably in building materials or construction-related industries
• Proven track record of achieving quantifiable results
• Selling to B2B accounts such as builders, dealers, and retail chains preferred
• Utilizing CRM platforms (e.g., Salesforce, HubSpot)
• Consultative Selling: Ability to persuade and achieve sales success through customer education by highlighting the company's value proposition
• Sale Process: understanding of basic funnel management, and standard sales practices.
• Performance Management: Sets goals, monitors progress, and drives accountability
• Communication: Able to convey messages in a captivating manner to customers
• Data-Driven Decision Making: Uses metrics to guide focus and improve conversion rates
• Business/Financial Acumen: specifically, regarding the construction industry.
• Technical Savy: Ability to work with core Microsoft products (Word, Excel, PowerPoint, etc.)
• CRM Savy: Ability to work with a CRM (Salesforce, HubSpot, Zoho, etc.)
• Travel: Ability to travel up to 10%, as necessary

What You'll Receive:
As of the date of this posting, a good faith estimate of the current pay scale for this position is $61,400K to $76,700K. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits and you will be eligible to participate in a bonus plan.

At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

• Comprehensive low-cost co-pay Health Insurance; medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary
• 11 paid holidays per year
• Paid vacation
• (Paid sick leave)
• Wellness Program, Employee Assistance Program, Parental Leave
• Employee Stock Purchase Plan
• Community Involvement & Sustainable Solutions
• Click here to learn more about our benefits

James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

Applications are being accepted on an ongoing basis.

James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.
James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.