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Director, Client Strategy

3 weeks ago

New York, New York, United States Modus Agency Full time

Director, Client Strategy

You're a big thinker and relationship builder who knows how to manage and nurture client relationships that grow and last. You're a natural leader, hungry to guide and advise. You're a digital expert who helps clients and internal teams define smart, creative, and impactful digital experiences that solve complex challenges in a fast-paced & global environment.

Modus Digital is an independent company of Advisors & Creators for the world's leading brands. We define strategies that drive businesses forward and create experiences that people love. We believe digital experiences are human experiences, technology is transformative, and real innovation drives meaningful change. We're headquartered in New York City with offices throughout the United States, Latin America, Europe, and the Asia Pacific region.

Our Director, Client Strategy, is an integral part of our Client Strategy team, working across a wide range of clients and projects. A Director, Client Strategy at Modus typically reports to a Vice President, Client Strategy, and above.

Responsibilities:

  • Advising corporate leaders with insightful digital strategy that drives businesses and brands forward
  • Growing client relationships and cultivating new opportunities
  • Overseeing digital consulting teams
  • Optimizing account revenue and profitability
  • Facilitating internal problem-solving, challenging hypotheses, and presenting clear recommendations to the client with thoughtful supporting evidence
  • Working with the user experience and engineering teams to drive product innovation and new feature development
  • Understanding and advocating for the client's needs and goals
  • Working directly with senior leadership to ensure the overall health, direction, and success of the accounts they oversee
  • Providing guidance and oversight to strategy, design, content, and development teams
  • Generating big-picture vision and seeing it through from ideation to implementation
  • Providing exceptional service to clients while delivering engagements on time and on budget
  • Coach, mentor and possibly manage employees within your discipline
  • Train and possibly help hire new employees
  • Work cooperatively with Modus project & product managers, strategists, designers, engineers, and other team members, as required
  • Report progress/updates and/or communicate with other team members, project leads, and our clients, as required
  • Other duties related to the position that may arise from time to time and may be assigned

Qualifications:

  • 8+ years experience in professional services, with 4+ years leading strategic relationships
  • Preferably you live in the NY Metro area or are willing to travel to Modus & client headquarters in NY Metro area once a month
  • Experience in pharmaceuticals and healthcare is a strong plus
  • Proven background in meeting and exceeding revenue targets on key client accounts
  • Background in digital strategy & product development with a strong emphasis on technology, design, digital marketing, or a mix of all three
  • Excellent interpersonal and communication skills
  • Strong leadership, managerial, and customer relationship skills
  • Experience with design thinking and agile development methodologies
  • Experience managing fiscal health of accounts/projects
  • Experience negotiating MSAs & contracts
  • Global team management and remote team management experience
  • Strong strategic thinking, problem-solving skills, and independent self-direction, along with a desire for team collaboration and open communication.

Benefits

In addition to a competitive salary, Modus offers an enriching, team-centric work environment; flexible work schedules; premium health care plans; 401(k) matching; the opportunity to work with the latest technologies; and other whole-person benefits such as access to wellness platforms; sponsored training courses and certifications; and creative, hands-on team-building events that embrace our passionate company culture that spans the globe.

If you're self-motivated and enjoy collaborating with wildly talented people who are as dedicated to helping each other as they are to helping shape the digital future, we can't wait to hear from you.