Project Manager

Job Summary

The Project Manager is responsible for leading and overseeing projects from initiation to successful completion. This role ensures projects are delivered on time, within scope, and on budget while maintaining the highest quality standards. The key responsibilities include developing, planning, and executing all project phases, from initial concept and resource allocation to final delivery. The Project Manager serves as the primary point of contact for clients, ensuring clear communication, alignment with expectations, and overall client satisfaction.

Additionally, the role involves collaborating with department managers, sub-contractors, and cross-functional teams to optimize efficiency, streamline workflows, and uphold superior customer service standards. 

This is an on-site position only.

Key Job Responsibilities

• Monitors, tracks, and facilitates project team meetings to ensure performance progress, and address problems that arise
• Provides leadership and motivates project team to complete project milestones
• Establish, promote, and ensure quality on all projects and work performed 
• Manage all communication with clients and project managers for various multiple projects and technical support to clients
• Technical leadership, in a production role, on projects ranging from limited complexity and scope to those including complex features and multiple disciplines amongst multiple team member
• Project management, inclusive of negotiating scopes and fees, managing budgets and resources, and producing deliverables on schedule
• Client development, in serving as a direct client point of contact as a project primary technical lead
• Proactively identifies dependencies between teams and ensures communications to align on project delivery criteria
• Frequently check for and promptly reply to emails, text messages, and phone calls
• Consult with and notify Client and Office regarding project status and schedule, delays, interruptions, anticipated challenges, and successes
• Utilize sound judgment to assess the urgency of issues and determine appropriate means of and times to communicate
• Collaborate with the Account Management team to ensure customer's handoff and scope of work is transitioned smoothly
• Organizes scope of work with department heads, vendors, or sub-contractors
• Work with the billing department to review prebills for accuracy before processing and submitting to customers
• Review all work orders to ensure worked that was performed is accurate 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition, duties, responsibilities, and activities may change at any time with or without notice.

Required Competencies 

• Problem Solving 
• Project Management
• Communication
• Customer Service

Education, Work Experience, Licenses, and Certificates

• Years of relevant work experience required: 5 years' experience managing various projects
• A strong understanding of maritime industry standards and engineering systems
• Ability to communicate technical/complex information to non-technical people both verbally and in writing
• Excellent interpersonal relationship skills to effectively interact with customers
• Strong leadership qualities, including diplomacy and ability to interface with cross-functional teams such as Finance and Supply Chain
• Excellent time management and demonstrated ability to meet deadlines
• Ability to work independently and accomplish work through others
• Required licenses or certificates: Project Management Methodologies Training or Certification preferred
• People Management:  No
• Direct reports title: Assistant VP of Service Operations