Senior Business Systems Analyst

Overview
This is a remote role that may be hired in several markets across the United States.

We are seeking a highly skilled Senior Business System Analyst (BSA) with deep expertise in
Pega
technology to join our digital transformation and automation team. This role requires a strategic thinker who can bridge the gap between business needs and technical solutions, ensuring Pega-driven workflows, applications, and processes deliver measurable business value. The Senior BSA will play a pivotal role in gathering and analyzing requirements, designing solutions, creating mockups and flows, and working closely with cross-functional teams to deliver scalable and future-ready systems.

Responsibilities

• Act as a liaison between business stakeholders, technology teams, and vendors, ensuring alignment of business goals with Pega-based solutions.
• Lead requirement gathering sessions, workshops, and process mapping to capture both functional and non-functional requirements.
• Create detailed business requirement documents (BRDs), functional specifications, user stories, epics, and acceptance criteria.
• Design and validate flows, mockups, wireframes, and prototypes using industry-standard tools (e.g., Visio, Figma, Balsamiq, Pega App Studio).
• Utilize JIRA and Azure DevOps (ADO) for backlog management, sprint planning, and tracking delivery progress.
• Partner with solution architects and developers to ensure requirements are implemented accurately and within Pega best practices.
• Support testing strategy: assist with UAT planning, defect triaging, and validation of system functionality against requirements.
• Drive continuous improvement by identifying automation opportunities, process optimization, and reusability within Pega.
• Provide thought leadership on industry trends, Pega capabilities, and best practices for digital process automation.

Qualifications
Bachelor's Degree and 6 years of experience in Systems Support, or Analytics, or Operational Support

OR

High School Diploma or GED and 10 years of experience in Systems Support, or Analytics, or Operational Support

Preferred Qualifications

• 6+ years of experience as a Business System Analyst or similar role focused on Pega technology (PRPC, Customer Decision Hub, Case Management, etc.).
• Strong knowledge of business process modeling, workflow automation, and rules-based decisioning.
• Expertise in creating flows, mockups, wireframes, and process diagrams using tools such as Visio, Figma, Balsamiq, Lucidchart, or equivalent.
• Hands-on experience with JIRA and Azure DevOps (ADO) for agile project execution.
• Proven ability to translate complex business needs into clear technical requirements.
• Strong facilitation skills with the ability to lead workshops and communicate effectively across business and IT teams.
• Experience in banking, financial services, or digital automation programs preferred.
• Pega Business Architect or related Pega certifications are highly desirable.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

This job posting has been extended until November 24, 2025.

If hired in North Carolina, the base pay for this position is generally between $111,913 and $130,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found