Business Systems Analyst III

This is a remote role that may only be hired in the following location(s): AZ, FL GA, NC and TX.

This position leads system analysis efforts, delivers strategic insight, and acts as a technical expert for business systems within the Bank. Performs at the highest level of service complexity in support of system operations, performance, and usage. Develops advanced solutions and specifications to resolve process issues, which may involve elements of testing and development. Serves as a resource to wider business units or associates and may provide a leadership role for less experienced analysts. This role will interface with business, other application development teams within IT as well as various shared services organizations and infrastructure areas. Position will be part of Foreign Exchange, supporting continued build out of investments, capital markets, cash, and liquidity management capabilities at First Citizens Bank.

• Data Analysis - Sources, compiles, and interprets data. Performs data analysis at the most advanced level, effectively communicating and directing analysis output. May handle special projects or direct the analysis efforts of the work group.
• Identifying Requirements - Determines system requirements and communicates them using specifications, reports, project plans, or other forms of documentation. Determines and resolves complex factors that affect system processes. Ensures compliance through monitoring and analysis.
• Reporting - Enables strategic insight into business systems through reports to senior management. Evaluates systems based on data analysis, user input, and extensive testing. Conveys patterns, problems, and areas of improvement, and develops process enhancements based on results.
• System Support - Provides expert technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Handles escalated and complex support issues. Develops and implements modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering expertise on systems and data output.
• Lead engagement with business partners on changing business needs, analyze business requirements, and communicate the system implications of proposed system changes.
• Manage and coordinate the initial assessment, analysis, requirements, development, testing and implementation of incremental enhancements/change requests and other minor releases.
• Responsible for serving as a liaison with the business owners to lead and facilitate the elicitation and prioritization of business initiatives and business requirements including but not limited to 3rd party vendor interface design, user interface specifications and report design.
• Convert application designs into data model and interface/data mapping specifications
• Work closely with developers to understand data structures, data sources and systematic processes during system development
• Advanced knowledge and analytical skills of systems integration through Web services, ETL, etc.
• Proactively and continuously look for systematic and data integrity issues across multiple systems to prioritize and fix
• Manage and provide support for system production issues, change requests and maintenance
• Solid written and verbal communication and problem-solving skills are mandatory, along with an orientation to detail and deadlines.
• Must be able to work in phases of systems analysis and data analysis. Communicates status, prioritizes requirements, influences and obtains approval for requirement documentation. Will be expected to guide and recommend process and system solutions to business owners.

Bachelor's Degree and 4 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operational Support

Preferred Qualifications

• 6-8 years of experience working as a business systems analyst in the financial industry (Payments, Liquidity, Cash Management, Group Finance, Regulatory Reporting, Product Control etc.) –
• Proven track record in business requirements elicitation techniques, translation to functional and non-functional requirements, solutions design, story writing, test planning and change management
• Proven experience in business process reengineering and systems analysis
• Experience working with data management projects having experience in data analysis, data governance, data quality and lineage
• Strong analytical and critical thinking skills, with the ability to analyze business requirements to determine processing flow, user needs, and inter-dependencies of multiple information systems
• Experience in defining test strategy and writing test cases
• Experience in SDLC and Agile methodologies
• Excellent verbal and written communication skills; history of active engagement with business partners and stakeholders
• Functional knowledge on Payment Gateways for Swift & FED, Payment Sanctions screening, Payment Fraud systems, Payment Workflow Management systems, Foreign Exchange, Trade Finance, and Treasury
• Strong SQL skills: ability to write complex and effective SQL queries
• Technical Acumen with good understanding of API, Messaging infrastructure, Distributed computing, System Integration patterns, event stream processing, micro-services and cloud native development
• Analyze and translate complex requirements into a functional system design
• Experience in data analytics and capable of digging into data
• Experience juggling multiple projects and tasks
• Rapid absorption of new information or new domain knowledge. Quick learner – able to pick up new concepts, methods and obtain deep understanding of systems and interface

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found