Associate Account Manager

1 week ago

Kansas City, Missouri, United States Signal Theory Full time

The Associate Account Manager at Signal Theory is a key position on the team, supporting client work in a responsive, efficient and accurate manner. This position is extremely detail-oriented and requires working in a fast-paced environment. The Associate Account Manager reports to the Account Supervisor and works alongside the remainder of the team.

The Associate Account Manager will:

Responsibilities

  • Build and maintain positive relationships with multiple clients by serving as a day-to-day contact.
  • Set clear external and internal project expectations and ensure expectations are met or exceeded.
  • Lead client-facing and internal meetings efficiently.
  • Summarize and document internal and client meetings with accurate client service reports within 24 hours of the meeting.
  • Develop project briefs in collaboration with agency strategy and clients.
  • Review work based on brief adherence, attention to detail, proper product mentions, mandatories, production specs, legal requirements, etc., with a heightened attention to detail.
  • Collaborate with Integrated Producers on project budgets, estimates, timelines and details and adhere to agreed upon timelines and budgets throughout the duration of projects.
  • Update client-facing status documents in collaboration with Integrated Production and Account Supervisors.
  • Begin to hone strategic skills.
  • Understand industry trends and competitive environments, including advertising campaigns of competitors.

Expectations

  • Recognize when to verbalize red flags associated with client communications or issues related to project budgets, timelines, accuracy or barriers to producing great work.
  • Respect deadlines and process while being open and flexible to new approaches.
  • Possess a proactive, goal- and action-oriented, and organized work style.
  • Bring energy and enthusiasm to all projects.
  • Proficiency in juggling multiple projects and multiple clients at one time.
  • Demonstrate a collaborative spirit when working with the client and internal teams.
  • Seek and learn industry, client and agency knowledge.
  • Excel at verbal and written communication skills.
  • Demonstrate effective presentation skills and a willingness to improve through constructive feedback.
  • Adhere to Signal Theory policies and procedures.

The requirements and experience of the Associate Account Manager are:

  • One to two years of relevant or agency experience.
  • Bachelor's degree preferred; marketing or communications emphasis preferred.
  • Demonstrates Signal Theory's 5 Signals of Culture.

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