Field Service Engineer

Description
Title:
Field Service Engineer (FSE)

Reports To:
Plant Manager/Operations Manager with the dotted line to MI Field Service Engineer

Location:
Hanover, PA

Type
: Onsite | Full-Time | Exempt

Company Summary
Pero Family Farms is a market share leader with over a century of dedication, commitment and integrity. Operating since 1908, Pero is the farm trusted by retailers and consumers alike. We are a fully integrated farming operation, with departments that specialize in organic farming, logistics, global supply chain management, national sales operations, food processing operations, and strategic marketing functions. Our operation includes over 35,000 acres spanning across the East Coast of the United States from Florida to New York, with distribution and production facilities in several different states. We pride ourselves in maintaining a strong family heritage and tradition that has been dedicated to quality, innovation, and excellent customer service that has been feeding America's families for over a century. Our family's passion for farming remains unwavering, with a vision to continue the tradition for many generations to come, whilst maintaining the reverence and trust it has established with the American consumer.

As we expand our offering to include an assortment of organic vegetable options; we have become one of the largest organic vegetable growers in the country and we are looking to grow our workforce family. Join us in continuing and strengthening our position as a market share leader dedicated and trusted by retailers and consumers alike.

Position Summary
The FSE position will be based out of Hanover, PA at our fully integrated facility. The position requires strong communication and leadership capabilities and includes overseeing equipment used to sort and package our products. The goal is to reduce shrink and optimize yield.

Requirements
JOB OVERVIEW

• Perform daily startups of our sorting and packaging equipment.
• Carry out sorting and packaging equipment daily and weekly procedures.
• Perform routine preventive maintenance (PM) and basic service on sorting and packaging equipment.
• Manage existing sorting programs during daily production, based on sorting process assessment activities.
• Update sorting programs to maintain effective removal of defect product and foreign material.
• Identify causes of basic sorting failures (equipment, signal and/or program related).
• Manage interactions with sorter supplier, as it relates to PM and service visits, request for parts quotes etc.
• Train machine operators on sorting and packaging equipment.
• Stay in close cooperation with plant production team to maintain optimal product quality at all times.
• Maintain accurate records of service activities, including installation reports, maintenance logs, repair documentation, and personnel communications. Ensure that all service-related documentation is complete, organized, and up-to-date in accordance with SOP's.
• Follow safety protocols and procedures while performing service activities, including adherence to relevant safety regulations and the use of personal protective equipment (PPE) as required.
• Strive for continuous improvement and assist in identifying opportunities to optimize processes.
• Diagnose and repair malfunctions or breakdowns on sorting or packaging equipment utilizing technical manuals, diagnostic tools, and expertise to identify and resolve issues promptly.
• Investigate and troubleshoot technical problems reported by personnel and develop effective solutions to restore equipment functionality.
• Provide technical support and guidance regarding the operation, maintenance, and troubleshooting of sorting and packaging equipment. Address inquiries, concerns, and service requests in a timely and professional manner.
• Adhere to quality assurance standards and protocols established by the equipment manufactures SOP's, ensuring that all service activities comply with company guidelines and industry regulations.
• This position will occasionally require flexible hours including overtime, second shift, and possible weekends and holidays.

& Environmental Requirements

• Required to stand for long periods.
• Frequent pushing, pulling, walking, kneeling, and reaching.
• Constant use of hands and firm grasping.
• Occasionally to frequently carrying or lifting 5-50 lbs. [of product].
• Must be able to work in a wet and cold environment.
• Extended exposure to temperatures between 36° F and 45° F.
• Exposure to chemical components such as chlorine, etc.
• Works overtime as required.
• Other duties as assigned.

Qualifications

• Background in sorting applications (food industry or sorting equipment company such as TOMRA, Key, Raytec).
• Experience in running tests and evaluations in industrial environments.
• Analytical capacity.
• High attention to detail.
• Desire to bring processes to optimal performance, making decisions based on observations and data.
• Ability to identify factors that control good & consistent process quality.
• Habit of documenting work and actions for traceability and reporting purposes.
• Meet physical requirements per Pero standards.
• Capability of performing work under environmental conditions existing at Pero production facilities.

Company Benefits/Perks

• 401(k)
• Health, Dental, Vision Insurance and more
• Paid Time Off (PTO)

The company (Pero) reserves the right to alter, amend, expand or contract these duties and responsibilities as the companies needs evolve.