Field Service Representative Analyst

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Intelligence Operations and Analysis

Job Qualifications:

Skills:

Java, JavaScript, Military Intelligence, Palantir (Software), Python (Programming Language)

Certifications:

None

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

FIELD SERVICE REPRESENTATIVE ANALYST

Contribute to the strategic direction of the business and support impactful mission outcomes as a Field Service Representative Analyst at Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology (GDIT). At IEX you'll enable the success of the most critical government missions and the growth of a meaningful career.

MEANINGFUL WORK AND PERSONAL IMPACT
As a Field Service Representative Analyst, you'll work side-by-side with analysts to train and mentor users, test and troubleshoot technical issues, develop new use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success. Come help solve the world's hardest problems.

CORE RESPONSIBILITIES
● Provide desk-side training to analysts
● Train analysts/operators in a classroom setting
● Embed with user groups to deeply understand workflows 
● Proactively develop relationships with users at customer site and surface use case gaps

● Build initial dashboard products and assist users with building questions
● Remain current on latest platform features and capabilities 

● Staff the help desk by responding to user requests and work with the Palantir engineering team to troubleshoot issues

● Build initial dashboard products and assist users with building questions

● Consistently communicate product or user issues to the team 

WHAT YOU'LL NEED TO SUCCEED
The Field Service Representative Analyst must have:
● Experience with Palantir platforms, i.e. Palantir Foundry, Gotham, Gaia, etc.

● Technical background with working knowledge of Python, Java, and/or JavaScript/typescript 

● Experience fusing intelligence capabilities in support of operations 

● Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner 

● Ability to work independently and as part of a team 

● Security clearance level: Active Top Secret with SCI Eligibility; US citizenship required
● Role requirements: 5 days onsite; up to 25% travel (CONUS/OCONUS)

Highly preferred qualifications include:

● Recent hands-on experience with Palantir platforms.

● Experience briefing high-level military stakeholders

● Military/Special Operation/Law Enforcement experience

IEX IS YOUR PLACE
At IEX, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career at IEX and you'll find endless opportunities to grow alongside colleagues who share your passion for securing the mission.

The likely salary range for this position is $119,000 - $161,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

USA HI Honolulu

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans