IT Field Service Technician

Job Summary:

Under the direction of the Head of Information Technology, the IT Field Service Technician provides advanced, hands-on support for the museum's physical technology infrastructure across all locations. This role installs, maintains, and troubleshoots structured cabling, audio/video systems, exhibition technology, and other network-connected hardware.

The technician ensures operational continuity on coverage days, including monitoring for and addressing urgent IT tickets submitted on weekends.

The Field Service Technician also supports physical systems upgrade projects by assisting in cabling pathway planning, IDF configurations, and other pre-installation preparations. The technician applies knowledge of the Museum's physical cabling architecture, pathways, and constraints to guide successful installations.

This is a temporary, part-time position lasting one to six months depending on project duration.

The Honolulu Museum of Art:

Opened in 1927, the Honolulu Museum of Art is a home for art and education created for the benefit of the entire community. Founder Anna Rice Cooke envisioned a museum that would bring people together through the power of art and "the deep intuitions that are common to all." The museum was conceived of as a place of meaningful exchange and dialogue, celebrating the diverse artistic and cultural traditions of Hawai'i's multi-ethnic population. From this founding intention grew the museum of today, with a world-class encyclopedic collection of more than 55,000 works of art, representing a stunning breadth of places and eras, from all corners of the globe and from the ancient past to the present day.

To learn more about HoMA, please visit our website.

Minimum Qualifications

• A Bachelor's Degree in Computer Science or related field or at least five years of comprehensive related experience.
• Strong understanding of TCP/IP networking and basic network infrastructure components.
• Familiarity with network infrastructure, fiber optic cable handling, and basic fiber diagnostics.
• Proficiency in Cat5/6 installation, termination, testing, and labeling.
• Experience supporting AV equipment such as projectors, displays, media players, and speakers.
• Experience with Windows, macOS, tablets, and peripherals.
• Strong verbal and written communication skills.
• Ability to work weekends and respond to system outages during off-duty hours.
• Experience in designing and wiring layouts for offices/rooms.
• Familiarity with IT ticketing systems and equipment inventory management.
• Honesty, integrity, and a strong work ethic supported by commitment, enthusiasm, and follow-through.
• Ability to work within and support a diverse community of visitors, artists, and employees.

Desired Qualifications

• Experience with museum exhibition technology
• Familiarity with Point-of-Sale troubleshooting.
• Familiarity with Wi-Fi network topography and troubleshooting.
• Experience with UniFi or Cisco networking environments.
• Experience with network enclosure/rack organization, patch panel layout, and cable management.
• Experience in a museum, arts and culture, or nonprofit organization with multiple worksites.
• Understanding of and dedication to advancing the Honolulu Museum of Art's identity, vision, and values.

Essential Duties

• Provides weekend/off-hours coverage by triaging and resolving urgent IT issues, including critical hardware, networking, exhibition, and environmental system incidents. Documents actions and hands off follow‑up tasks to other IT staff.
• Installs, maintains, and troubleshoots physical IT systems across museum locations, including structured cabling, AV devices, sensors, and other network‑connected hardware
• Maintains organized and properly managed cabling inside racks and network enclosures, including labeling, routing improvements, and removal of obsolete cabling.
• Supports planning and preparation for infrastructure projects, including network enclosures, cable‑pathway planning, and equipment staging.
• Configures and maintains exhibition and event technology in collaboration with IT, Installations, and Curatorial teams
• Diagnoses and repairs hardware devices such as AV units, desktops, laptops, workstations, and peripherals.
• Maintains accurate documentation of cabling, device locations, and network information; coordinates with IT team on infrastructure needs.
• Demonstrates a commitment to fostering cultivating, and preserving a culture of inclusivity, diversity, equity, and accessibility through respectful communication and cooperation with others, continuous training, and the modeling of inclusive behaviors.
• In partnership with HR, supports the leadership team in ensuring equitable experiences, strengthening inclusion acumen and promoting a culture of belonging that embraces the contributions of all staff.
• Other duties as assigned.

Compensation

The Honolulu Museum of Art is committed to practicing salary transparency. The wage for this position is $35.00 per hour. Please note that pay range information is a general guideline only. Many factors are taken into consideration when setting pay, including education, experience, the external labor market, and internal equity. Temporary employees are eligible for the following museum benefits:

• Shop, Museum Café, and Art School discounts
• Onsite parking provided
• Temp employees may be eligible for medical insurance coverage if they work 4 consecutive weeks at 20 hours or more.

Working Conditions and Atmosphere:

Ability to operate general office equipment including computers, copiers, printers, etc. Ability to lift, carry, push, pull, up to 25 pounds of general office material or equipment. Ability to work some evening and weekend hours.

The employee must be able to fulfill all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice.

EEOC Statement:

HoMA is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. HoMA recruits, hires, trains, promotes, compensates, and administers all personnel actions and benefit programs without regard to race, color, ancestry, religion, sex, including pregnancy and gender identity and expression, national origin, age, disability, sexual orientation, reproductive health decisions, marital status, arrest and court record (except as legally applicable), citizenship, credit history, military and veteran service, victim of domestic violence or sexual abuse victim status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

The statements contained herein describe the scope of the responsibilities and essential functions of this position but should not be considered an all-inclusive listing of work duties and requirements. Individuals may perform other duties as assigned, including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

HoMA maintains a policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals. This applies to both HoMA employees and applicants for employment with the Museum. Any form of harassment of any employee because of any protected status is prohibited.

HoMA welcomes people from all backgrounds and walks of life, and this is reflected in our diverse community of employees. We encourage applications from candidates across a wide variety of backgrounds, including, but not limited to, people of all races and ethnicities, people with disabilities, women, veterans, and all members of the LGBTQ community.