Customer Success Manager

5 days ago

Remote, Oregon, United States Field Materials Full time

Field Materials is the leading AI platform to control and verify spending for the construction industry. Founded by serial entrepreneurs with exits to Fortune 500 companies (including Paypal), Field Materials has partnered with prominent VC funds in Silicon Valley to build a world class team with a bold vision to become the commerce and financial technology backbone of construction. This is a unique opportunity to join at the ground level an industry transforming company.

Our company is the people we hire. We aspire to build a team of smart, high-caliber players that inspire each other to excel yet are not afraid to leave egos behind, roll up their sleeves and fix what doesn't work. We don't believe in micromanagement and trust our team to take full ownership of their responsibilities. We believe in transparency as a way to build trust, break communication barriers, and align towards a common goal. Finally, we want our people to stay and grow with the company and the only way to achieve this is by providing them with above-market-rate compensation, premier benefits, and generous stock options.

We're looking for a Customer Success Manager to join our 50-person team. It will be an amazing opportunity to develop a customer success playbook and work closely with serial entrepreneur founders. This position has a big upside for promotion downstream.

Key Responsibilities

  • Manage 8–10 concurrent customer implementations.
  • Collaborate with internal teams to ensure delivery milestones are met and client feedback is incorporated.
  • Serve as a trusted advisor to customers, translating business processes into optimized Field Materials workflows.
  • Contribute to continuous improvement of implementation processes by identifying patterns, gaps, and scalable best practices.

About you

  • You're excited about startups, software, and AI
  • You enjoy tinkering with software, hacking, and debugging software issues
  • You have great interpersonal and writing skills
  • You have empathy for customers and you are a good listener
  • You like to teach, coach, and consult

What we look for

  • 5+ years of relevant experience in software Customer Success, IT professional services, and/or software sales engineering. Alternatively, experience working at a self-performing General Contractor or specialty subcontractor as a project or purchasing manager.
  • Good understanding of general ledger principles in accounting
  • Understanding of computer networking and security principles
  • Strong understanding of project accounting workflows.
  • Proven track record managing and growing a portfolio of customer accounts with high NPS and low churn metrics
  • Ability to communicate customer requests and product issues to engineers

Benefits

  • Flexible time off
  • 401k with match
  • Equity awards
  • Medical, dental, and vision insurance for you and your family
  • Gym reimbursement
  • Annual personal development fund
  • Swanky new work laptop
  • Regular offsites at fun locations

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