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Administrative Assistant II

2 days ago

Ellicott City, Maryland, United States Touching Angels Healthcare Full time

Administrative Assistant II

Touching Angels Healthcare - Ellicott City, MD

COMPENSATION & BENEFITS

Salary Range: $40,000 - $48,000 annually

Employment Type: Full-time

Benefits Package:

  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off
  • Company-paid life insurance
  • Employee referral program

POSITION OVERVIEW

The Administrative Assistant II oversees the day-to-day operation of the front desk, including answering phone calls and greeting all office visitors professionally. This Level II position requires demonstrated expertise in healthcare administration and serves as a communications resource for all clients and home care staff in the field.

Reports to: Operations Manager

KEY RESPONSIBILITIES

Daily Operations (50%)

  • Answer and filter all incoming calls with professional phone etiquette
  • Document all calls in AXIS system with appropriate tagging
  • Maintain organized filing systems for client and caregiver folders
  • Process fax and scan documents for distribution to departments
  • Complete Follow-up Care Calls (FCC) and Caregiver Check Up (CCU) calls
  • Update caregiver and client contact information across all systems
  • Ensure compliance when clients or aides visit the office

System Management (25%)

  • Enter all call logs in AXIS with proper categorization
  • Upload RN and eligibility documents with detailed notes
  • Generate daily MTR lists and calculate caregiver hours
  • Process missing time requests in ISAS system
  • Track and email payroll exceptions to appropriate teams
  • Enter claim adjustments and process private insurance claims

Administrative Support (25%)

  • Create and maintain client/caregiver folders
  • Process incoming/outgoing mail with date stamps
  • Complete office reports (inventory, supplies, etc.)
  • Assist with Mock and Deficiency report preparation
  • Support RN scheduling and home visit documentation
  • Serve as designated certified trainer for Admin Ops training

QUALIFICATIONS

Required:

  • High school diploma or equivalent
  • 5 years administrative experience
  • 2 years healthcare administration experience
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Strong attention to detail and organizational skills
  • Excellent communication skills, both written and verbal

Preferred:

  • 3 years billing/claims processing experience
  • Experience with EMR/EHR systems
  • Knowledge of Medicaid billing procedures
  • Multi-line phone system experience

WORK ENVIRONMENT

  • Office setting with occasional field visits
  • Standard Monday-Friday business hours
  • Ability to lift/carry up to 25 pounds occasionally

ABOUT TOUCHING ANGELS HEALTHCARE

Touching Angels Healthcare is a Residential Service Agency committed to providing high-quality home care services. We are an Equal Opportunity Employer.

To Apply: Please submit your application through this Indeed posting.

Job Type: Full-time

Pay: $40, $48,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Work Location: In person