Help Desk Technician
2 days ago
This is a 3 month contract position onsite in Oklahoma City. Salary: $20-28/hour
Due to Government Contract, all viable candidates must have an active US Secret Security Clearance or higher
We are seeking a skilled Help Desk Technician with an active Secret clearance to support end users in a secure government or defense environment. This role provides technical troubleshooting, system support, and incident resolution for desktops, laptops, networks, and mission-critical applications. The ideal candidate has strong customer service skills, technical knowledge, and experience supporting IT systems in a DoD or federally regulated environment.
Responsibilities:- Provide Tier I/II technical support for hardware, software, and network issues, both remotely and on site.
- Respond to and resolve help desk tickets, escalating complex issues as necessary.
- Install, configure, and troubleshoot Windows operating systems, mobile devices, printers, and approved software.
- Support account creation and maintenance within Active Directory, M365, and other secure systems.
- Maintain, image, deploy, and track government-furnished equipment (GFE).
- Ensure compliance with cybersecurity and information security policies (NIST, DoD STIGs).
- Prepare and maintain detailed documentation of tasks, procedures, and ticket history.
- Due to Government Contract, all viable candidates must have an active US Secret Security Clearance
- 2+ years help desk experience
- Bachelors Degree preferred
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