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Patient Care Coordinator/Front Desk Specialist
2 weeks ago
Job Title: Patient Care Coordinator (Front Desk Specialist)Location: NW OKCHours: 8:30-5:30, occasional SaturdaysAbout Us:At Elysian Wellness and Aesthetics, we pride ourselves on creating a welcoming and professional environment where our patients feel valued and cared for. Our core values of teamwork, professionalism, having fun, respect, and innovation guide everything we do. We are looking for a dynamic individual to join our team as a Patient Care Coordinator.Position Overview:As the first person our patients and callers will connect with, you play an important role in shaping their experience with us. Your kindness, professionalism, and attention to detail help everyone feel welcomed and supported the moment they reach out. In this position, you'll help guide patients, schedule appointments, and keep things running smoothly for our team. Your role truly makes a difference in helping us provide the exceptional care our patients expect and deserve.Key Responsibilities:Greet and welcome all visitors with a friendly, professional, positive attitudeAnswer incoming calls promptly and direct them to the appropriate person or departmentManage phone calls, emails, and inquiries promptly and courteously.Schedule and confirm appointments, ensuring efficient use of time and resources.Maintain a clean and organized front desk and reception area.Collect and update patient information accurately and confidentially.Coordinate with provider staff to ensure seamless patient flow.Provide support for marketing initiatives and patient engagement activities.Handle patient complaints and concerns with empathy and professionalismQualifications:Previous experience in a customer service role is required, preferably in a medical or spa environmentStrong multi-tasking skills and ability to manage competing priorities.Excellent communication skills, both verbal and written.Proficient in using computer systems and software for scheduling and record-keeping.A friendly, approachable demeanor with a passion for customer service.Attention to detail and a commitment to maintaining professionalism.Why Join Us?Be part of a supportive and fun team that values growth, communication and exceptional care.Opportunities for professional growth and development.Employee discounts on services and products.A positive work environment that encourages respect and teamwork.How to Apply:If you're ready to make a difference in our patients' lives and join a team that embodies our core values, please submit your resume, cover letter, and
