Level 1 Technician

2 weeks ago

Milwaukee, Wisconsin, United States Stellar Innovations LLC Full time $40,000 - $45,000 per year

Job Purpose

The Field Repair Technician will serve customers by efficielty planning/routing and safely driving to customer locations to diagnose, troubleshoot, and repair their devices while ensuring complete customer satisfaction.

Duties and responsibilities:

  • Diagnose, troubleshoot, and repair devices.
  • Provide recommendations for problem resolution.
  • Explain complex technician issues to customers in a non-technical, simple-to-understand manner.
  • Sell Home+ insurance program through Asurion.
  • Meet or exceed sales goals.
  • Provide repair and replacement estimates to customers.
  • Ensure that all repairs meet or exceed uBreakiFix quality standards.
  • Greet customers in a friendly manner and maintain a positive, fun work environment.
  • Answer phone calls with a professional, courteous, and friendly demeanor.
  • Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.
  • Keep track of all devices and inventory while safeguarding all store stock.
  • Utilize the point-of-sale system to maintain an accurate record of customer information and the real-time status of each repair.
  • Maintains the cleanliness and professional appearance of the store.
  • Other duties as assigned.

Qualifications:

  • Outstanding customer service skills.
  • Excellent technical, problem-solving, and analytical skills.
  • Exceptional organizational skills.
  • Strong written and oral communication skills.
  • Proficient in Microsoft Office.
  • Work well individually.
  • Ability to work flexible hours, including weekends and holidays.
  • High school diploma or GED.
  • Valid Driver's License.
  • Ability to pass driving, drug, and background screening.

Compensation:

  • Hourly + Sales Performance Incentive
  • Typically totaling $20-$23+

Benefits:

  • Medical, Dental, and Vision Benefits
  • Commissions / Spiffs
  • Employee Discount

About uBreakiFix:

uBreakiFix is an American chain of electronic repair shops, founded in 2009 with over 832 locations in 2016 across the United States, Canada and the Caribbean. They are most commonly known for repairing all kinds of household electronics. In August 2019, uBreakiFix was acquired by Asurion, LLC, an insurance company.

Job Types: Full-time, Part-time

Pay: $ $22.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Vision insurance

Work Location: In person

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