Help Desk Technician

6 days ago


Randolph, Massachusetts, United States Emerson Swan, Inc. Full time $50,000 - $70,000 per year

JOB SUMMARY:

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responsibilities include configuring and maintaining laptops, desktops, and mobile devices within a Microsoft network environment. Install and maintain anti-virus software on clients. Support Windows desktop hardware and software as part of helpdesk function. Assist with business system support and system upgrades.

RESPONSIBILITIES:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Performs network troubleshooting and provides setup, installation, and support for users.
  • Provides the installation of department specific software packages and/or software settings on end-user workstations, as well as repairs and maintains specific software.
  • Proficient in organization and communication skills, focused on clarity and consistency
  • Setup, configure and deploy all company devices such as monitors, desktops, laptops, printers, and scanners.
  • Setup data collection handhelds used for ERP software.
  • Setup and support all company smartphones: Apple iPhone and Samsung galaxy.
  • Follow up with associates to ensure the issue has been resolved.
  • Keeps end user and asset databases up to date
  • Help outside sales force with remote VPN issues

EDUCATION:

  • Minimum Training and Experience
  • Requires BA/BS degree in Computer Science, Information Technology or a related field with 1 ½ years of hands-on experience.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Demonstrated knowledge of MS Windows OS and Active Directory
  • Ability to learn new technology and apply to business processes
  • Experience with Microsoft Outlook, Microsoft Office, Microsoft Teams, Mimecast and Trend Micro Anti-virus.
  • Hands-on hardware experience with Windows desktops, laptops and servers, components, peripherals, and cable termination and troubleshooting.
  • Position requires a dedicated professional with a proven track record of reliability and required skills.

Job Type: Full-time

Pay: $50, $70,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Retirement plan

Ability to Commute:

  • Randolph, MA Required)

Work Location: In person



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