Senior Director Business Process Improvement

SUMMARY: As an organizational leader this role identifies and establishes goals and objectives for large scale initiatives that drive interlinked transformational improvements across Imperative Care.  Advisory leadership is provided across the company to align business operations with corporate business strategy and vision. This position provides strategic, cross-functional consultation to implement operational excellence processes that create and enhance a culture of continuous improvement to consistently deliver maximum value. This role partners closely with senior and executive leadership to accelerate performance, reduce complexity, and deliver high-impact outcomes by using Lean, Six Sigma, and transformation models and practices to optimize business processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Oversee large-scale, cross-functional transformation initiatives with a focus on improving quality, cost, delivery, scalability and ensure alignment between strategic goals and operational execution
• Build executable improvement roadmaps aligned with business strategy and provide strategic direction for process improvement initiatives by leveraging Lean, Six Sigma and data-driven methodologies.
• Create structured frameworks for complex programs, defining scope, workstreams, success criteria, and tracking mechanisms.
• Lead process mapping workshops, user testing sessions, kaizen events, and value stream mapping to gather insights, support team alignment, and drive actionable improvements.
• Act as a key change agent and voice for transformation across the organization, engaging and aligning teams around cross-optimization, performance metrics and organizational goals.
• Collaborate with cross-functional teams to identify pain points, co-create solutions and implement effective improvement plans that yield better business results.
• Ensure programs are resourced appropriately, delivered on time, within scope and budget, and aligned with organizational priorities. Proactively address any challenges to maintain momentum.
• Provide mentorship and guidance to team members throughout the change journey.
• Present findings, recommendations, and progress to stakeholders, including executive leadership.
• Oversee quality of deliverables from internal teams and external partners.
• Ensure organizational performance standards are met and address issues impacting quality or delivery.
• Share relevant insights and innovations with teams to foster a culture of learning and adaptability.
• Actively promote and support the Quality Management System, Quality Objectives, and Quality Policy.
• Assure that you and functional subordinates (if applicable) are trained on all applicable procedures and processes according to Good Manufacturing Practices, applicable FDA, and Regulatory requirements.
• Actively promote and support the company's Management Review process.
• Inform responsible personnel of concerns involving product quality.
• Perform job functions in a safe and effective manner.
• Other duties as assigned.

  EDUCATION/EXPERIENCE:

• Bachelor's degree and a minimum of 10 years of related experience, with a minimum of 3 years of experience leading large scale initiatives that impact multiple sub-functions across a business; or an equivalent combination of education and experience.
• 12+ years of experience driving continuous improvement through Lean Six Sigma methodologies (Master Black Belt certified) preferred.
• Ability to analyze complex business processes, identify root causes, and develop data-driven solutions that drive measurable improvements across an organization or function.
• Strategic thinker with proven influence (with or without direct authority) across all levels of the organization is required.
• Demonstrated business acumen and ability to develop prioritization frameworks and communicate effectively with stakeholders at all levels to improve strategic value.
• Demonstrated expertise in change management, guiding teams through transformations and fostering adoption of new processes and technologies.
• Effective leadership and sound judgment in directing strategic initiatives, adapting to change, and influencing outcomes across organizational boundaries.
• Excellent interpersonal & negotiation skills; ability to develop strong relationships with internal and external stakeholders while dealing appropriately with sensitive and confidential matters.
• Self-motivated and self-directed professional with a proactive approach to managing multiple priorities, navigating ambiguity, and driving results in fast-paced environments.
• Proficiency in program management, including scoping, resourcing, tracking, and delivering complex initiatives on time and within budget.
• Skill in staying current with industry's best practices and emerging technologies to continuously enhance operational efficiency.
• Strong proficiency in process mapping and analysis tools, including Value Stream Mapping and Kaizen techniques.
• Willing to travel – 30-40%.  

Employee Benefits include a stake in our collective success with stock options, competitive salaries, a 401k plan, health benefits, generous PTO, and a parental leave program.
Join Us Apply Today.
Salary Range: $245,000 – 255,000/annually
Please note that the salary information is a general guideline only. Imperative Care considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer. 

The use of external recruiters/staffing agencies requires prior approval from our Human Resources Department. The Human Resources Department at Imperative Care requests that external recruiters/staffing agencies not to contact Imperative Care employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with Imperative Care.

Imperative Care will not accept unsolicited resumes from any source other than candidates themselves for either current or future positions. Submission of unsolicited resumes in advance of an agreement between the Human Resources Department and the external recruiter/staffing agency does not create any implied obligation on the part of Imperative Care.

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