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Director Attendant Care

8 hours ago

Indianapolis, Indiana, United States Quality Life Adult Day Service Full time

Director of Operations / Agency Director

Aging Well Homecare, LLC

Location: Indiana (Statewide Operations)

Employment Type: Full-Time, Exempt

Reports To: Owner / CEO

Hiring Status: Immediate Opening

BONUS

Position Summary

Aging Well Homecare, LLC is seeking a highly capable Director of Operations / Agency Director to lead and scale our Indiana-based Attendant Care / Personal Services Agency. This role is responsible for full operational oversight, regulatory compliance, staff recruitment and retention, client growth, quality assurance, and financial performance.

This is a hands-on leadership role for a proven healthcare operator who can build structure, stabilize staffing, and grow census while maintaining compliance with Indiana Department of Health (IDOH) requirements and Indiana Medicaid (IHCP) standards.

A performance-based bonus will be awarded after 12 months of successful build-out and operational benchmarks are met.

Essential Duties & ResponsibilitiesAgency Leadership & Operations

  • Provide day-to-day operational leadership for the Attendant Care agency
  • Implement and maintain all required IDOH Personal Services Agency policies, procedures, and documentation
  • Ensure the agency operates in full compliance with Indiana Code (IC and all applicable state and Medicaid requirements
  • Serve as the primary point of accountability for agency performance and regulatory readiness

Regulatory Compliance & Quality Assurance

  • Maintain survey readiness at all times
  • Oversee incident management, investigations, and corrective action plans
  • Ensure documentation standards are met for all client records and personnel files
  • Implement and manage a quality assurance program, including audits and performance tracking
  • Ensure compliance with HIPAA, client rights, and confidentiality requirements

Staffing, Recruitment & Retention

  • Recruit, hire, onboard, and retain direct care staff and supervisory personnel
  • Ensure all staff meet training, competency, and background check requirements
  • Develop and manage staffing schedules, coverage plans, and on-call processes
  • Address call-outs, corrective action, coaching, and performance management
  • Build a positive, accountable culture focused on quality care and reliability

Client Intake & Service Delivery

  • Oversee intake, eligibility verification, service planning, and client onboarding
  • Ensure appropriate staffing assignments and continuity of care
  • Monitor service delivery, client satisfaction, and issue resolution
  • Develop relationships with referral sources, case managers, and community partners

Medicaid & Billing Oversight

  • Ensure compliance with Indiana Medicaid (IHCP) requirements
  • Oversee EVV compliance and exception resolution
  • Collaborate with billing staff to ensure accurate and timely claims submission
  • Monitor revenue, denials, and operational efficiency

Growth & Business Development

  • Support census growth through outreach and community engagement
  • Identify operational improvements and expansion opportunities
  • Assist ownership with strategic planning and scaling efforts

QualificationsRequired

  • Minimum 3–5 years of leadership experience in home care, attendant care, or healthcare operations
  • Strong knowledge of Indiana home care regulations and Medicaid requirements
  • Proven experience with staffing, scheduling, and operational management
  • Excellent organizational, leadership, and communication skills
  • Ability to work independently and make sound operational decisions

Preferred

  • Experience working with Indiana Medicaid (IHCP) programs
  • Familiarity with EVV systems and compliance monitoring
  • Prior experience opening, stabilizing, or scaling a home care agency
  • Bachelor's degree in healthcare administration, business, or related field (preferred, not required)

Compensation & Benefits

  • Competitive salary, commensurate with experience
  • Performance-based bonus after 12 months of successful agency build-out and operational benchmarks
  • Paid time off and holidays
  • Opportunity for long-term growth and leadership within the organization

12-Month Performance Bonus (Summary)

The Director will be eligible for a bonus after 12 months based on:

  • Successful stabilization and growth of agency operations
  • Compliance with all regulatory and Medicaid requirements
  • Staffing stability and reduced turnover
  • Demonstrated quality outcomes and operational efficiency

(Full bonus criteria to be outlined in offer letter.)

How to Apply

Qualified candidates should submit a resume and brief cover letter outlining their experience in home care or healthcare operations.

Job Type: Full-time

Pay: $60, $70,000.00 per year

Benefits:

  • Paid time off

Work Location: In person