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Business Operations Specialist – Onboarding and Training

3 weeks ago

Chattanooga, Tennessee, United States AlloHire Full time $60,000 - $90,000 per year

Business Operations Specialist – Onboarding and Training

Location: Chattanooga, TN (In Person)

Type: Full-Time

About

Our client is an innovative healthcare company that prides itself on delivering

relationship-driven care. By partnering with employers to provide coordinated and patient-

centered care, we improve the health and wellness of our patients while reducing costs. Our

include primary care, occupational health, virtual care, wellness, and mental health. Our

clients include school systems, manufacturers, utilities, and large universities.

We were founded by a primary care physician whose passion is delivering the best healthcare

outcomes with a focus on patient experience. We are dedicated to improving the lives of the over

400,000 patients we support, expanding our vision to "do good and help others."

About the role:

We is seeking a highly organized and adaptable Business Operations Specialist

who thrives in a fast-paced environment and can juggle multiple priorities with precision. This

role is dedicated to helping our new team members become independently successful as

quickly as possible. You will manage the onboarding and training process for new care team

members, from the interview process through their first ninety days. You will create and

disseminate the training schedule. You will shepherd them through the process, delivering a

portion of the training yourself while also ensuring that they receive training from subject

matter experts. You will manage some administrative tasks (e.g., travel logistics for training and

ordering appropriate equipment) and will be expected to update ongoing training workflows,

including structure, cadence, channel, and tracking. You will also step in on other operational

projects (everything from phone screens to data review) as needed.

We're looking for someone who is relentlessly organized, quick to adapt, and energized by

helping others 'take flight.' You notice the small things that could derail a smooth onboarding

experience and address them before they become problems. You're comfortable juggling

multiple projects and working with many people to keep new hires on track. You communicate

clearly, follow through on commitments, and bring a calm, solutions-oriented approach when

challenges arise.

Job requirements:

  • Own the onboarding process from offer acceptance through the first 90 days, ensuring

new hires are set up for success.

  • Build, maintain, and share training schedules, coordinating sessions with subject matter

experts and delivering portions of training yourself.

  • Manage logistics such as travel arrangements, equipment orders, and system access for

new hires.

  • Track progress for each onboarding cohort, adjusting training cadence and materials as

needed.

  • Refine training workflows over time, including structure, content, delivery channels, and

tracking methods.

  • Partner with operations leadership to identify gaps with individual employees and the

onboarding experience as a whole

  • Jump into other operational projects as needed

Key skills and attributes

  • Exceptional organizational skills and attention to detail
  • Clear, confident communication skills
  • Willingness to have difficult conversations when needed
  • Comfort leading training sessions and engaging an individual or group
  • A proactive, problem-solving mindset
  • Experience in a fast-paced, multi-stakeholder environment

What we offer:

  • A collaborative, mission-driven startup environment where your contributions will have

far-reaching, visible impact

  • High degree of autonomy and responsibility in shaping operational success
  • Competitive salary and comprehensive benefits package
  • In-person role at our corporate office, where you'll collaborate closely with the

operations team and provide valuable insights

  • Opportunities for professional and personal growth in a dynamic, expanding

organization