Duty / Floor Manager - Time Out Market

Title: Floor / Duty Manager - Time Out Market NYC

Location: Chicago

Department: Operations

Reporting to: AGM

Role Overview

Our Market Floor Managers are critical operational leaders who ensure smooth daily operations, uphold brand standards, and drive both guest satisfaction and staff performance. Our Market Floor managers should showcase a blend of operational expertise, leadership skills, and guest-centric mindset

Our Market Managers take the lead in ensuring that the best of the city under one roof provides each of our guests a memorable experience with each visit.

Key Responsibilities

Guest Experience & Service Standards

• Lead by example on the floor, ensuring warm, professional, and efficient service.
• Resolve guest concerns promptly and professionally, turning challenges into positive experiences.
• Uphold and enforce company service standards, brand guidelines, and hospitality culture.
• Monitor guest satisfaction on all levels, including social media platforms

Operational Management

• Oversee daily floor operations, ensuring smooth communication between bar, kitchen, and service staff.
• Monitor table flow and seating to maximize turnover while maintaining guest satisfaction.
• Maintain cleanliness, safety, and compliance with all health, hygiene, and licensing regulations.
• Ensure efficient use of POS systems, cash handling, and reporting procedures.
• Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with company's expectations, while maintaining compliance with local and regional laws.
• Conduct pre-shift meetings and assist team members with any inquiries
• Develop and implement operating standards, policies and procedures to be followed by the management team
• Assign and instruct the employees in details of their work. Observe performance and encourage improvement where necessary. Ensure that the performance appraisal tools are being utilized consistently and effectively.
• Delegate responsibility to the management team as needed and enforce existing policies consistently
• Protect and enhance the value of all Market assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process alongside with the General Manager
• Process the weekly schedule and payroll for the hourly staff
• Assist Management as needed in any other task necessary to ensure successful operations of the Market.
• Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the Purchasing and Finance team

Business & Financial Performance

• Support management in achieving revenue targets, controlling labor costs, and minimizing wastage.
• Drive upselling initiatives and promote menu specials or group promotions.
• Monitor and report on key performance indicators (KPIs), providing feedback and solutions.
• Work closes with the Assistant General Manager, Public Relations and Marketing teams on plans that result in optimum recognition and maximizing number of covers for the Market
• Ensure proper inventory levels are maintained for facilitating proper restaurant operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the purchasing and finance team.
• Maximize restaurant profitability; monitor the use of controls to ensure they remain effective
• Monitor labor costs and monitor the restaurant's budget to ensure efficient operations, including achieving budgeted revenue and labor expenses are being met

Who we are looking for:

• 3+ years proven experience in a supervisory or managerial role within a high-volume F&B environment (restaurants, bars, or hotels).
• Previous experience working within a hospitality group or multi-outlet operation preferred.
• Strong knowledge of service standards, health & safety, and food hygiene compliance.
• Proficiency in POS systems, reservations platforms, and staff scheduling software
• Exceptional leadership, team management, and communication skills.
• Guest-first mindset with a passion for hospitality.
• Highly organized with excellent multitasking abilities.
• Strong problem-solving and conflict resolution skills.
• Commercially aware with an understanding of sales drivers and cost control.
• Professional, reliable, and adaptable in a fast-paced environment

About Our Culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

About Time Out Group Plc

Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience.

Time Out Media
's multiple digital and physical channels span websites, mobile, social media, video, audio and Live Events. Across these channels, Time Out distributes its high-quality content – curated and created by a global team of local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 333 cities and 59 countries. The Company is giving international, national and local brands and businesses the opportunity to connect with this global reach and strong traffic from a desirable audience by offering bespoke 360-degree multichannel advertising solutions. Since its launch in 1968, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market
is the world's first editorially curated food and cultural market, leveraging the Time Out brand to bring the best of the city together under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The first Time Out Market opened in 2014 in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion and the portfolio currently includes 13 Markets. More Time Out Market locations are in the pipeline as the global expansion continues.