Fraud Prevention Analyst

This position works from the Santa Ana, CA corporate office. It is not a remote opportunity. 

Exciting Opportunity at Orange County's Credit Union

Fraud Prevention Analyst

CREDIT UNION'S PURPOSE: Simple Banking.  For People, Not Profit.

CREDIT UNION'S CORE VALUES: Integrity, Service Excellence, Growth & Development, High Performance, Mutual Respect, Community, and Fun

Workplace Excellence.  Through our associates' opinions and voices, Orange County's Credit Union is a proud recipient of the Peter Barron Stark Best of the Best Award for highest associate satisfaction in the workplace As a leading financial service provider with over 80 years of experience serving 123,000+ members, Orange County's Credit Union is currently $2+ billion in assets & growing.

Generous benefits include:

• Anthem HMO/PPO, Delta Dental, Unum options - from day one
• Life insurance at no cost to employees.
• 401(k) – We match up to 6% of the employee's contribution (dollar for dollar)
• Vacation hours – 13 days per year and rolls over year to year, and increases with tenure 
• Sick hours – 7 days per year and paid holidays
• Annual performance merit increases 
• Professional and personal development programs, including educational grants up to $1k per year, and step progression opportunities    
• Annual discretionary bonus 
• Professional, friendly work environment focused on achieving goals, recognizing successes, and excelling at member service.

POSITION SUMMARY: 

The Fraud Prevention Analyst is responsible for identifying high-risk transactions, researching and resolving suspicious activities, with a focus on reviewing Digital Banking activities (including Zelle payment transactions). Requires a strong understanding of various payment solutions and software functionalities, as well as adherence to regulatory compliance. Maintains current knowledge of the Fraud Prevention area's unique attributes and Member needs. Assists with implementation of fraud detection, prevention, and mitigation analytics, tools, techniques, and controls, and recommends correction items in response to loss or high-risk events. Performs investigations and collaborates with appropriate business partners and local, state, and federal authorities. 

ESSENTIAL FUNCTIONS:

• Reviews reports, systems and correlating data to identify potentially fraudulent transactions and emerging threats and places appropriate account restrictions or adopts other mitigating measures to ensure the Credit Union's loss is minimized.
• Tracks financial industry fraud trends and recommends mitigating solutions. 
• Acts as point of contact for fraud mitigation issues, problems, questions directly related to Fraud Mitigation and services.  Assists members and staff with resolving issues with quick turnaround and accuracy.
• Conducts thorough research and analysis of payment related fraud and fraud trends, delivering detailed reports for resolution and update the department supervisor.
• Utilizes tact and good judgment to resolve issues and supports associates with difficult situations.
• conducts special studies, collects a variety of data and information, analyzes and summarizes such information, makes recommendations and provides statistical reports.
• Develops profiling and trending of fraud losses and recommendations to mitigate losses. Elevates critical fraud cases to management for further review. 
• Identifies high risk transactions and responds timely to mitigate potential losses by placing holds, restricting accounts, and recommend account closures.
• Maintains a working knowledge of the BSA/AML program with emphasis on CIP and money laundering.
• Complies with State and Federal laws and regulations (including but not limited to BSA, AML, OFAC, Regulation CC, D, E and Z) in performing day-to-day functions.
• Manage payment-related cases on confirmed fraud events, while complying with applicable procedures (including, but not limited to, Zelle operating rules).
• Protects the confidentiality of all financial data relating to Credit Union operations and its members.

QUALIFICATIONS:

Experience/ Training/ Education:

• High school education or related field or equivalent knowledge. 
• Two to five years' financial institution/credit union experience.  Experience must include direct contact/interaction with customers/members, processing transactions, and identifying red flags.  Knowledge in Jack Henry application suites (such as, Symitar, Synapsis, Defender, etc.) preferred. 
• Zelle payment review experience preferred. 
• Subject matter expert (SME) and be able to demonstrate skills/experience supporting all products.

Knowledge/ Skills/ Abilities:

• Strong investigative and analytics skills
• Knowledge of financial Institutions anti-fraud processes and experience.
• Knowledge of credit union applicable rules and regulations, policies, and procedures.
• Excellent communication/influence skills both verbally and in writing and excellent
   telephone manner, with strong presentation skills to be able to produce reports,
   conduct presentations and group facilitations.
• Must have personal computer skills and be proficient with Microsoft programs at an
   intermediate skill level.
• Able to manage and execute multiple complex projects within required timelines and
   expectations.
• Requires good memory, knowledge retention skills and ability to multi-task, prioritize
   projects and duties effectively. Requires excellent follow-through skills.
• Ability to accurately perform mathematical calculations.
• Ability to interface with others in a positive and professional manner.

The targeted hourly rate range is $28.00 to $35.00. Final offer will be determined based on experience, education, training/certifications and specialized skills.

We perform thorough background and credit checks. EOE