Front Desk Manager

5 days ago

Tucson, Arizona, United States Graceful Glamour Full time

Bare Necessity Wax & Spa

FRONT DESK MANAGER - JOB DESCRIPTION

Work Hours Are:

  • Tuesdays 8:30AM-7:30PM
  • Wednesdays 8:30AM - 2:00PM
  • Thursdays 8:30AM-7:30PM
  • Fridays 8:30AM - 2:00PM
  • Saturdays 12:30PM - 5:30PM
  • Additional hours may be needed to cover other shifts.

JOB SUMMARY

This position contributes to Bare Necessity Wax & Spa success by ensuring total client satisfaction, especially relating to the service clients receive in all areas of the Front Desk, through interaction that exceeds expectations; with a focus on our standards.

JOB FUNCTIONS

  • Take a lead role in directing front desk receptionists and, estheticians, when required.
  • Ensure all established guidelines and polices are adhered to. This includes but is not limited to:
  • Staff should follow the correct arrival procedures with special emphasis on asking/advising and obtaining necessary information such as departure times, times of room servicing, etc.
  • Follow and implement the cancellation and no show procedures.
  • Assure staff is aware of and update client information.
  • Maintain the front desk clean/tidy and in stocked condition with stationery supplies.
  • Take detailed inventory of products for sale and for use in service rooms.
  • Analyze guest reviews, and follow up with provider to ensure 100% satisfaction.
  • Ability to book appointments.
  • Communicate with estheticians to ensure all guest needs are completed.
  • Be fully aware of all emergency procedures.
  • Act in a professional manner in all situations equally with clients as well as peers.
  • Greet all clients coming and going through the lobby area.
  • Answer the phone system in a professional manner.
  • Perform additional duties as requested.
  • Ensure Team Members have a current knowledge of all services offered, promotions, local area and other general product knowledge necessary to perform their duties
  • Handle cash and run to bank when change is needed
  • Close guest accounts at the time of check out ensuring the client's service was enjoyable, resolving issues as necessary

SUPERVISORY RESPONSIBILITIES:

  • Carry out supervisory responsibilities in accordance with organization policies/applicable law.
  • Train new front office staff, especially in areas of the front desk and appointment booking.
  • Supervise Front Desk Receptionists to ensure exceptional service, and that policies and procedures are being followed correctly
  • Monitor the schedule of estheticians daily in case of a late start or early departure.
  • Create Front Desk monthly schedule, ensuring appropriate coverage. Front Desk Manager is expected to work any lapses in coverage.
  • Develop, implement and update (as necessary) a Training Guide for Front Desk.
  • Make sure staff is completing daily tasks.

JOB REQUIREMENTS

  • Ability to maintain a pleasant disposition and function efficiently in high-stress/pressure work environments. Solid interpersonal skills and a positive attitude are a must.
  • Computer experience is needed.
  • Good telephone voice and excellent/professional communication skills are required.
  • Ability to listen effectively, to speak and write English clearly.
  • Detailed and sales oriented.
  • Ability to multitask.
  • Ability to use a booking system and troubleshoot software problems
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Attendance, as scheduled, is a critical element in all positions at Bare Necessity Wax & Spa
  • Familiarity with waxing and facials is a plus.

Job Type: Full-time

Pay: $ $19.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Vision insurance

Work Location: In person

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