Front Desk Strategist

2 days ago

Savannah, Georgia, United States Bright Life Chiropractic Full time

Overview

Join our dynamic healthcare team as a Front Desk Strategist / Patient Concierge, where your energetic and welcoming personality will set the tone for exceptional patient experiences. In this vital role, you will serve as the first point of contact for patients, ensuring smooth clinic operations while providing outstanding administrative and customer service support. Your proactive approach and attention to detail will help foster a positive environment that promotes patient satisfaction, efficient office workflows, and seamless communication between patients and healthcare providers. This paid position offers an exciting opportunity to grow within a thriving clinic dedicated to health and wellness.

Duties

  • Greet patients warmly upon arrival, verify their appointment details, and assist new patients with their first visit.
  • Manage patient scheduling efficiently through medical office management software - ChiroHD (Training provided)
  • Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes accurately.
  • Assist patients with intake forms, documentation review, and updating personal health information in accordance with health information management standards.
  • Answer multi-line phone systems professionally using excellent phone etiquette; direct calls appropriately and respond promptly to patient inquiries.
  • Coordinate care plans by facilitating communication between patients and healthcare providers; assist with follow-up appointments and treatment scheduling.
  • Perform clerical tasks including data entry, typing reports, managing office supplies, email management and supporting overall office duties to keep the clinic running smoothly.
  • Uphold HIPAA compliance standards during all interactions to ensure patient privacy is maintained at all times.

Requirements

  • Proven experience in a medical office environment or healthcare setting, including front desk or administrative support roles within clinics or dental practices.
  • Excellent customer service skills with the ability to handle multi-line phone systems confidently while maintaining professionalism under pressure.
  • Knowledge of HIPAA regulations and health information management best practices.
  • Ability to review medical documentation accurately and support care plan coordination effectively.
  • Strong organizational skills with attention to detail in filing, documentation review,

Pay: $ $20.00 per hour

Expected hours: No more than 40 per week

Work Location: In person

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