Operations Manager

6 days ago

Rochester, Michigan, United States rescue maids llc Full time $60,000 - $100,000 per year

Benefits:

  • Bonus based on performance
  • Flexible schedule
  • Paid time off

Operations Manager – Rescue Maids, LLC

Location: Oakland / Macomb County, MI

Type: Full-Time (On-site / Hybrid)

Compensation: Competitive + Performance Bonuses

Benefits / Perks

Competitive pay based on experience

Paid Time Off (PTO accrual system)

Quarterly performance bonuses

Career growth opportunities within a rapidly-growing company

Supportive team environment with a focus on work-life balance

Job Summary

Rescue Maids LLC — Michigan's top-rated, veteran-owned cleaning company — is seeking a driven, detail-oriented Operations Manager to oversee day-to-day operations, systems, and staff performance.

You'll play a critical role in managing our teams of maids, scheduling efficiency, client satisfaction, and overall company profitability.

The ideal candidate is a strong leader with experience in the cleaning or service industry who can balance field operations, financial insight, and staff management with professionalism and integrity.

Responsibilities

Oversee daily cleaning operations across multiple teams and territories (Oakland & Macomb Counties)

Manage scheduling and routes through Jobber and other software tools to maximize efficiency and reduce downtime

Monitor team performance metrics (complaints, call-ins, attendance, and bonus ratings) and provide coaching as needed

Collaborate with the owner on weekly goals, budget planning, and expense management (ADP payroll, supplies, hiring, marketing budgets)

Ensure client satisfaction and timely resolution of service issues or refunds

Oversee supply and equipment inventory, ensuring proper distribution and return of company property

Assist with hiring, onboarding, and training new employees alongside the Training Manager

Implement standard operating procedures to improve efficiency and maintain high quality standards

Track KPIs such as revenue per hour, client retention rate, and labor cost ratios to evaluate performance

Enforce company policies and maintain compliance with state and federal employment laws

Qualifications

2 + years of experience in operations management, preferably in a cleaning or service-based industry

Proven ability to manage teams of field employees and handle personnel issues effectively

Strong organizational and problem-solving skills with an analytical mindset

Familiarity with Jobber, ADP, and Google Workspace (Google Sheets, Docs, Drive)

Excellent communication skills (verbal & written)

Reliable, decisive, and capable of working independently with minimal supervision

Bachelor's degree in Business Management or related field preferred but not required

About Rescue Maids

Rescue Maids is a veteran-owned, licensed, bonded, and insured cleaning company serving Oakland and Macomb Counties. We believe in rewarding hard work, supporting our team members, and maintaining the highest standards of cleaning and professionalism. Our mission is simple — to "rescue" our clients from stress and mess while empowering our employees to grow personally and professionally.

Flexible work from home options available.

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