Front Desk Agent

4 days ago

Rapid City, South Dakota, United States Quality Inn and Suites Full time

Job Summary

We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer support and ensuring a welcoming atmosphere. This role requires strong organizational skills, proficiency in office management, and the ability to handle multiple tasks efficiently.

Responsibilities

  • Greet and assist guests upon arrival, providing a warm and friendly welcome.
  • Manage reservations and maintain an organized calendar for appointments and events.
  • Handle check-ins and check-outs efficiently while ensuring all guest information is accurate.
  • Respond to guest inquiries via phone systems, email, or in-person with professionalism and courtesy.
  • Maintain office operations by managing clerical tasks such as filing, data entry, and inventory management.
  • Utilize computerized systems for booking management and customer support effectively.
  • Assist in handling financial transactions using QuickBooks or similar accounting software as needed.
  • Collaborate with other departments to ensure seamless guest experiences and address any issues promptly.

Requirements

  • Proven experience in customer support or a similar front desk role is preferred.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Proficiency in using office management software and phone systems.
  • Familiarity with QuickBooks or other financial management tools is a plus.
  • Excellent communication skills, both verbal and written, with a focus on customer service excellence.
  • Ability to work flexible hours, including weekends or holidays as required by operational needs.
  • A positive attitude and a commitment to creating a welcoming environment for all guests.

Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Expected hours: 30 – 40 per week

Work Location: In person

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