Front Desk Associate

Joining the team at The Hotel Alex Johnson in Rapid City, SD, offers a unique and enriching experience rooted in history and hospitality. Here's why you should consider being a part of our esteemed team:

Historical Significance: Immerse yourself in the rich history of The Hotel Alex Johnson, a landmark deeply woven into the fabric of Rapid City's heritage.

Central Location: Enjoy the convenience of working in the heart of downtown Rapid City, where you'll be at the center of the city's vibrant energy and attractions.

Dining Discounts: Indulge in culinary delights with discounts at our food and beverage outlets, including Starbucks, whether during shifts or on days off.

Variety of Outlets: Seize the opportunity to expand your skills and expertise by training and working in multiple outlets throughout the hotel, providing a diverse and dynamic work experience.

Hilton Honors Benefits: Access exclusive perks through Hilton Honors, including discounts for team members, as well as for their family and friends, enhancing your stay and creating memorable experiences.

Backed by LIV Hospitality: You'll thrive in your role with our comprehensive support and exclusive perks:

• Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.
• Dining Deals: Get discounts on food and beverages at our outlets.
• WaTiki Waterpark Passes: Enjoy family passes for WaTiki Indoor Waterpark.
• Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.
• Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.
• AJ's Wicked Salon & Spa: Enjoy 10% off products and services.
• Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.
• Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.

At The Hotel Alex Johnson, you'll not only be part of a renowned establishment with a rich legacy but also enjoy the benefits of a centrally located workplace, culinary discounts, diverse training opportunities, and Hilton Honors privileges, all contributing to a fulfilling and rewarding career journey.

Responsibilities

• Responsible for making room reservations and checking guests in and out of the Hotel.
• Issues room keys, Pamphlets, discount cards, etc.
• Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
• Ensures confidentiality, security and safety of hotel guests regarding Front Desk communications at all times
• Arranges transportation for guests.
• Compute bills, post charges, collects payment and makes change for guests.
• Runs various reports - hand written and computer.
• Maintain the cleanliness and neatness of the front desk and lobby area.
• Wear a uniform up to property standards and nametag at all times on property.
• Other duties may be assigned to meet business needs.

Other Qualifications:

• Must be 18 years or older.
• Must have strong computer skills and ability to learn hotel property management system(s).
• Ability to quickly learn front desk technical procedures, such as: check-in, check-out, selling skills, computer operations, telephone operations, etc.
• Strong communication and listening skills and the ability to work and communicate effectively with the general public, employees, co-workers and with all levels of management.
• Working knowledge of MS Office required, hotel property management systems a plus.
• Proven ability to multi-task in a high volume work setting with strong attention to detail and deadlines.
• Dependable with reliable transportation and the ability to work a flexible schedule.
• Ability to stand for extended periods of time.

Benefits for full-time Associates:

• Health / dental / vision / life
• 401k plan with 3% match after one year of employment
• Company-wide discounts on hotel rooms and restaurants

We offer daily pay to all Associates through ZayZoon

An equal-opportunity employer